Current jobs related to Client Services Manager, Gbm - Downtown Core - Aon Corporation
-
Downtown Core, Singapore Aon Corporation Full timePosting Description: **Associate Director, Global Benefits Management, Health Solutions** **What the day will look like** - Building relationships with strategic clients to strengthen the partnership. - Create and maintain strong relationships with key external vendors including insurers and specialty providers (e.g. Fullerton Healthcare Group for Aon...
-
Associate Director
7 days ago
Downtown Core, Singapore Aon Corporation Full timePosting Description: **Associate Director, Account Management** The Associate Director, Account Management’s responsibility is to assist the Director of the GBM Team in the management of the GBM team which includes overseeing a team of Account Management Managers and Executives, as well as maintaining client retention rate of at least 95% under own...
-
Ips Sales Consultant
1 week ago
Downtown Core, Singapore Aon Corporation Full timePosting Description: **IPS Sales Consultant - Regional Health** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients...
-
Wealth Management
2 weeks ago
Downtown Core, Singapore JPMorganChase Full time**JOB DESCRIPTION** We are actively looking for exceptionally talented individuals who are collaborative, confident, and motivated to provide a first-class experience to clients. If you have an entrepreneurial mind-set and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented...
-
Client Manager
2 weeks ago
Downtown Core, Singapore Cigna Full time**Position Title**: Client Manager **Job Purpose**: Executing a Client Management role in all aspects of key account management, engagement, and profitable retention, as well as to uphold optimum service by maximizing effectiveness of internal processes and communication. **Reports to**: Head of Client Management **Critical Tasks and Expected...
-
Client Servicing Specialist
1 day ago
Downtown Core, Singapore Mister Marketeer Full time**About Us**: Mister Marketeer Pte. Ltd. is a leading marketing agency in Singapore, offering innovative advertising solutions to a diverse clientele, including SMEs, MNCs, and Series A+ companies worldwide. We operate on a "People, Process, Progress" DNA, fostering accountability and reliability through our expertise. Our custom SOPs are tailored to each...
-
Senior Manager
1 day ago
Downtown Core, Singapore Aon Corporation Full timePosting Description: Senior Manager - Client Services, Health Solutions **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and...
-
Client Manager
5 days ago
Downtown Core, Singapore The Cigna Group Full timeExecuting a Client Management role in all aspects of key account management, engagement, and profitable retention, as well as to uphold optimum service by maximizing effectiveness of internal processes and communication. **Critical Tasks and Expected Contributions/Results**: - Act as key contact to assigned intermediaries and clients for defined book of...
-
Client Manager
1 week ago
Downtown Core, Singapore The Cigna Group Full time**Critical Tasks and Expected Contributions/Results**: - Act as key contact to assigned intermediaries and clients for defined book of business for day to day escalations - Deliver a high quality of customer service to internal customers, clients, intermediaries and prospects by answering queries and investigating, resolving services issues across an...
-
Client Services Executive
2 weeks ago
Downtown Core, Singapore Aon Corporation Full timePosting Description: **Client Services Executive, Treaty Reinsurance** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and...
Client Services Manager, Gbm
2 weeks ago
Posting Description:
**Client Services Manager, GBM**
**Aon is in the business of better decisions**
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
**What the day will look like**
- The Client Service Manager will work closely with the Client services Leads/ Client Services Director in driving and delivery operational excellence to achieve client retention &/or organizational outcomes.
- The key role shall include and not limited to leading renewal meetings preparing and per reviewing of reports and communication collaterals, conduct employees' communication sessions/ presentations.
- Develop client-related initiatives to provide a broad approach to benefits consulting
- Hold direct client relationship for assigned corporate clients and act as the escalation point &/or management for all lines of covers.
- Responsible in meeting the critical metric set for the year.
**Consulting**
- Champion all client-related initiatives including (but not limited to); Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits.
- Ensure smooth implementation of all client-related initiatives
- Champion Aon United
- Hold direct client relationship with all Corporate client's revenue >$50K and any high-touch regional/global clients
- Actively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients.
- Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.
**Service Delivery**
- Support Client initiatives and drive strategic engagement with clients
- Maintain professional relationship with internal collaborators including local market colleagues, regional and global teams
- Create and maintain strong relationships with key external vendors including insurers and specialty providers
- Ensure strong collaboration between Client Services and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value
- Develops and handles client retention and/or growth strategies to ensure revenue and profitability agenda are met
- Ensure team is able to hold client relationships and deliver service within clients' expectations
- Work on issues and develop conclusions to implement solutions that impact clients and department
- Ensure prompt payment by clients and credit control position of Team is within acceptable range
- Act as escalation point for all clients
- Tight governance of peer review process to ensure high standards of clients' deliverables and minimise incidence of error and omissions
**Skills and experience that will lead to success**
- Degree or Diploma from a recognised university or polytechnic
- Minimum regulatory requirements (BCP, PGI. CGI, HI, M5/ RES5, M9) for registration as Broking and FA rep with MAS
- At least 3 years of related experiences, depending on job level requirement.
- In-depth knowledge of the overall employee benefits program (standard and/or tailored), Flexible Benefits, funding mechanism, broking processes, market segments and marketplaces.
- Good skills on MS systems including Word, Excel, Power-point required.
- Strong active interpersonal and people management skills, embrace D&I.
**How we support our colleagues**
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
**#EmployeeBenefits #grouppolicy #EB #Health #H&B #Aon #AonUnited
