Raffles Hotel Singapore

3 days ago


Singapore BEACH ROAD HOTEL (1886) LTD. Full time

The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be intuitive of residents’ needs and wants. An ambassador of the hotel, well-rounded in all areas of the hotel, including Rooms, Food and Beverage, Spa and other resident touched areas.

Primary Responsibilities

Executes Butler core tasks
- Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and residents.
- Engages and customises check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents’ needs and wants.
- Orchestrates the celebrations of residents’ special occasions, assists with in-suite experiences resolves resident feedback, serves daily amenities and offers assistance for departure arrangements and provides fond farewell.
- Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with internal stakeholders
- Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Lobby Operations team in promoting inter-hotel sales and in-house restaurants and facilities.
- Cooperates closely with the In-Suite dining team and housekeeping to ensure a seamless In-Suite dining and cleaning experience. Acts as a link for residents with all other areas of the hotel.
- Addresses any security incidents and resident complaints to the Head Butler and reacts proactively when suitable and appropriate.

Improves quality of product and services
- Ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
- Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Knowledge and Experience
- Diploma or Degree from School for Tourism and Hotel Management.
- Minimum 2 years’ relevant experience.
- Excellent communication skills in English and ability to speak other language and / or basic understanding of other languages an advantage.

Competencies
- Possesses strong interpersonal skills.
- Ascertains and addresses guest/colleague needs.
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
- Prioritises and organises work assignments and delegates work effectively.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Possesses good computer and property management system skills.
- Embraces and responds to change effectively.
- Creative and experiential focus.
- Possess good local market knowledge.
- Understands international luxury travelers and their needs.
- International level of quality and non-hotel experience a plus.
- Multi-cultural understanding.

Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit - Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.



  • Singapore RAFFLES Full time

    Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...


  • Singapore Raffles Singapore Full time

    Job Description The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight...


  • Singapore RAFFLES Full time

    **Job Description**: The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to...


  • Singapore RAFFLES Full time

    The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special...


  • Singapore RAFFLES Full time

    The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards. We are hiring for the following outlets: - Long Bar - Raffles Courtyard Primary Responsibilities Overseeing Daily...


  • Singapore RAFFLES Full time

    **Job Description**: The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. Primary Responsibilities Executes Core Tasks of the Lobby Operation - Delivers the Raffles Hotel Singapore guest experience through a seamless...


  • Singapore RAFFLES Full time

    Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...


  • Singapore RAFFLES Full time

    Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...


  • Singapore RAFFLES Full time

    Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...


  • Singapore RAFFLES Full time

    The position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. Primary Responsibilities Executives Concierge Core Tasks - Accommodates...


  • Singapore RAFFLES Full time

    Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...


  • Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    Roles & ResponsibilitiesThe Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore's service experience throughout the entire guest journey.Primary ResponsibilitiesExecutes Core Tasks Of The Lobby OperationDelivers the Raffles Hotel Singapore guest experience through a seamless flow...


  • Singapore RAFFLES Full time

    Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...


  • Singapore RAFFLES Full time

    **Company Description** The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping...


  • Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    Roles & ResponsibilitiesThe Raffles Service Agent delivers friendly and professional service that meets guest's reservation experience expectations prior to their arrival.Primary ResponsibilitiesDelivers Friendly and Professional ServiceEnsures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining...


  • Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    Roles & ResponsibilitiesThe position is responsible for conducting all teams partaking in a guest's arrival and departure. This role also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.Primary ResponsibilitiesDelivers the Raffles Hotel Singapore Arrival and Departure ExperienceEnsures...


  • Singapore RAFFLES Full time

    The Spa Concierge is responsible for the management of appointment bookings, data collection, consolidate reports and generate sales opportunities through a variety of techniques. This position is expected to maintain guests’ confidentiality and adhere to the PDPA (Personal Data Protection Act) policy. Primary Responsibilities Sales and guest...


  • Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    The position is responsible to supervise and handle all porterage tasks in a detailed and timely manner as well as to participate in creating experiential and memorable Raffles Hotel Singapore experiences for residents. Primary Responsibilities Manages All Porterage Tasks - Supervises and participates in the activities of the personnel in charge of...


  • Singapore RAFFLES Full time

    Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...


  • Singapore RAFFLES Full time

    **Job Description**: Observes and adheres to the Values of Accor, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest. Primary Responsibilities - Prepare sales related documents throughout the sales process (e.g,. proposals, contracts) - Gather materials and assemble information for inquiries about our F&B...