
Associate, Customer Support
7 days ago
Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be a valued member in our world-class Customer Support Training team, responsible for establishing strong learning solutions to support and enhance the learning of our Customer Support team. With an aim to build up the capabilities of our agents, you will be assisting in developing engaging training programs and delivering best practices. You will play a pivotal role in coaching and equipping the team with the know-how to provide customers with a satisfactory experience with us.
Our Customer Support team is an integral function in ensuring the success of both Secretlab and our collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.
**Responsibilities**
- Develop and deliver training programs, workshops, and sessions to Customer Support team
- Collaborate with Managers and Subject Matter Experts to design and create effective and engaging training materials
- Evaluate the effectiveness of training programs and make recommendations for improvement
- Facilitate and support employee learning and development through coaching and mentoring
- Work with the Quality Assurance team to monitor agents’ performance and provide feedback and recommendations for improvement
- Stay up-to-date with industry trends and best practices to ensure the training programs remain relevant and effective
- Consistently evaluate, maintain and upkeep the repository of knowledge base, LMS platform, training curricula and materials to ensure relevance
**Requirements**:
- At least 2 years of experience as a Customer Service Training or similar role in sales training environment
- Experience in designing and delivering training program across different delivery mediums (Virtual learning, live classroom, e-learning, gamification etc)
- Knowledge of Learning Management Software (TalentLMS)
- Excellent written, verbal and presentation skills - along with proven ability to articulate complex information and concepts in clear and engaging manner
- Strong team management and great people skills with ability to communicate negatively feedback effectively
- Proven problem solver who is able to think out of the box for meaningful solutions and consistently seek to improve customer service quality
**Bonuses**
- Knowledge of, and passion for the gaming/ esports industry
- Additional certification in training is a plus-
**Start Date**:
**Working Hours**:
Monday to Friday, 10.30am - 7.30pm
**Dress Code**:
Casual
**Spoken Language**:
English
**Benefits**:
- A fast-tracked career. Join the company's core team as Secretlab enters a major growth phase globally and enjoy that same dynamic growth in your career.
- A workplace for millennials-open-concept office space to breed the best inter-team collaborations, fuelled by the most innovative, passionate and driven people in the industry.
- Health, vision and dental care-excellent employee benefits so you can work with the best frame of mind.
- Lunch provided daily, with a fully stocked pantry. At Secretlab, never worry about hunger affecting your best work.
- A competitive salary package, with boundless opportunities for development and growth.
**Address**:
Secretlab Global HQ and R&D Centre
351 Braddell Road #05-02
Singapore 579713
**Phone**:
6341 5032
-
Customer Support Associate
6 days ago
Singapore beBeeSupport Full time $2,500 - $4,500Customer Support AssociateWe are seeking a highly skilled Customer Support Associate to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer experiences through effective communication and prompt issue resolution.This role offers a unique blend of customer-facing interaction and administrative...
-
Customer Support Associate
15 minutes ago
Singapore beBeeCustomerSupport Full timeJob Title: Customer Support Associate "> As a Customer Support Associate, you will be responsible for providing excellent customer service to our clients. The role involves handling incoming calls and emails, responding to customer inquiries, and resolving issues in a timely and professional manner. Responsibilities: ">"> General administrative work such...
-
Customer Support Associate
1 week ago
Singapore beBeeCustomerSupport Full time $4,000 - $6,000Job Title: Customer Support AssociateAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional support to customers through various communication channels.Key Responsibilities:Respond to customer inquiries in a timely and...
-
Customer Support Associate
1 week ago
Singapore beBeeSupport Full timeJob Title: Customer Support Associate "> Job Description: We are seeking a highly skilled and experienced customer support associate to join our team. As a customer support associate, you will be responsible for providing excellent customer service and ensuring that all customer inquiries are handled promptly and efficiently. Responsibilities: Handle...
-
Customer Support Associate
1 week ago
Singapore beBeeSupport Full time $2,200 - $2,500Job Title: Customer Support Associate">Job Description:We are seeking a highly skilled and experienced customer support associate to join our team. As a customer support associate, you will be responsible for providing excellent customer service and ensuring that all customer inquiries are handled promptly and efficiently.Responsibilities:Handle customer...
-
Customer Support Associate
2 weeks ago
Singapore beBeeCustomerService Part time $2,500 - $4,000Job Title: Customer Support AssociateThis role involves interacting with customers to provide assistance and support.The ideal candidate will be responsible for:Providing excellent customer service via phone, email and in-personHandling customer inquiries and resolving issues efficientlyWorking collaboratively with the team to achieve sales targets and...
-
Therapy Support Associate
7 days ago
Singapore STROKE SUPPORT STATION Full timeOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical Duties Carry out prescribed therapeutic...
-
Customer Support Associate
3 days ago
Singapore beBeeCustomerSupport Full time $4,000 - $6,000Job Title: Customer Support Associate">We are seeking an experienced Customer Support Associate to deliver exceptional support to clients. The ideal candidate will possess excellent customer service skills and be responsible for handling customer inquiries, resolving issues, and providing product information.">Main Responsibilities:Respond to customer...
-
Customer Support Associate
4 days ago
Singapore beBeeCustomerSupport Full time $3,000 - $6,000Job Title: Customer Support AssociateAbout the Role:We are seeking a skilled Customer Support Associate to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service via various channels, including phone, email, and online platforms.Main Responsibilities:Respond to customer inquiries in a timely...
-
Customer Support Associate
7 days ago
Singapore beBeeCustomerSupport Full time $4,000 - $6,000Customer Support AssociateWe are seeking a dedicated and customer-focused professional to join our team as a Customer Support Associate.About the RoleIn this role, you will be the primary point of contact for our guests and visitors, providing exceptional service and support to ensure their needs are met.You will be responsible for answering phone inquiries,...