Learning Course Manager

2 weeks ago

Singapore Singapore Airlines Full time

**Key Responsibilities**
- Partnering Business Units to conduct annual Learning Needs Analysis to identify performance gaps and business requirements for training and advise on learning methodology and structure.
- Conduct procurement and appointment of training service providers and perform in-house development using Articulate Storyline, where necessary.
- Drive network rollout of programmes, from design planning to execution of broad-based and / or targeted learning campaigns, including leveraging online learning resources, for the global workforce or specific employee segments.
- Partnering the Learner Experience & Future Skills Team (LEFS) in managing employee enrolment for programmes, responding to learner queries and feedback.
- Utilise SuccessFactors Learning Management System (LMS) and Tableau for reporting of learning metrics.
- Manage deployment of Instructors & Associate Trainers to ensure sufficiency of programmes to meet business needs. This includes ensuring currency of instructors and associate trainers via appropriate interventions, pre/post course feedback, and regular engagement.
- Collaborate with cross-divisional teams to organise and run learning events and activities as required, including the Learning & Innovation For Everyone (LIFE) festival.

**Requirements**:

- Possess a University Bachelor's Degree in any discipline.
- Between 3 to 8 years working experience is required in any of the following domains: learning & development, sales & marketing, or customer service.
- Possess an Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP).
- Possess Diploma in Adult and Continuing Education (DACE) or Diploma in Design and Development of Learning for Performance (DDDLP), will be advantageous.
- Intermediate proficiency with Microsoft Office, e.g. Excel pivot table functions.
- Basic proficiency with administrator functions of SuccessFactors Learning Management System (LMS) is preferred.
- Basic proficiency with e-learning development software, for example, Articulate Storyline, is preferred.
- Basic proficiency with data visualisation software, for example, Tableau, is preferred.

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