Analyst, Infrastructure Analyst
2 weeks ago
**Responsibilities**:
- Maintain best practices, processes, and procedures for the operations of the business
- Monitor performance of systems and proactively identify potential issues
- Respond to incidents, diagnose issues and provide resolution
- Ensure system vulnerabilities are patched on a regular basis to meet Bank and MAS’s policies and regulatory audits
- Manage the smooth delivery of operations in accordance with stipulated SLA
- Ensure infrastructure complies with security policies
- Support audit and compliance activities
- Maintain system inventories and ensure technical information is up to date.
- Perform change and release management according to the company practices
- Conduct post implementation review on areas of improvement and tuning
- Work with respective business team members on the review of change request, troubleshooting, as well as standardization of the design.
- Work with the respective network vendors’ support teams for the troubleshooting, identification and resolution of problems.
- Coordinate with Infrastructure Planning and IT Security Governance team to align with HO’s standards and complies with policies
- Generate weekly and monthly reports and communicate status updates and escalation to other teams
- Perform other duties as and when assigned
**Job Requirements**
- Bachelor’s Degree or Diploma in Information Technology, Information Systems, Computer Science, Business IT or its equivalent
- Minimum 2 years’ experience working in either Wintel, VM, Network, Linux
- Experience in system monitoring tools
- Strong analytical and problem-solving skills, combined with ability to provide quick resolution to problems
- Effective communication skills
- Self-driven and ability to work independently
- Team player who is able to work well with a team in a fast paced environment
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