Cloud Security

14 hours ago

Singapore CORETRM PTE. LTD. Full time

CoreTRM provides a cloud based E/CTRM software platform to Oil and Commodity Trading organisations in Singapore and around the world.

Due to rapid expansion and business needs, we are now looking for a Cloud Security & Support Analyst to assist clients using our platform and to ensure maximum uptime and security of cloud services.

E/CTRM stands for Energy/Commodity Trading and Risk Management software. Our platform allows trading organizations to handle and simplify the full trade lifecycle of physical and derivative trades from trade capture, through operational logistics, to financial settlement. Our **risk management features **enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time.

**Responsibilities**
- Log all support issues in the company issue tracking system
- Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
- Work with new clients to ensure smooth transition from implementation to support
- Resolve or explain issues to client satisfaction
- Escalate issues to the development team when appropriate
- Raise change requests for platform enhancements
- Liaise with CoreTRM product developers to design and test enhancements
- Monitor cloud-based production systems to ensure maximum availability
- Ensure the security of cloud services including penetration testing, certification and current best practice
- Plan and implement strategic upgrades to cloud environments
- Implement and maintain cloud housekeeping processes to provide maximum performance
- Follow CoreTRM standards, procedures, and policies
- **Provide cover for other support analysts (including overseas ones) when needed. Additional allowance will be provided should such cover entail alternative working hours.**:

- Other ad-hoc duties if needed

**Requirements**:

- Excellent communication and analytical skills
- Ability to thrive in a very fast-paced and dynamic environment
- Knowledge of technologies used including HTML5, CSS, Bootstrap, JSON, REST API, C# and cloud environments
- Knowledge of the oil & commodities trading industry is helpful but not mandatory

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