Sommelier/assistant Sommelier

2 weeks ago

Singapore ICONIC LOCATIONS SINGAPORE PTE. LTD. Full time

**DUTIES AND RESPONSIBILITIES**:
**Employee Engagement**
- Conducts weekly training to ensure that Restaurant & Bar, Club and Beverage team member have the right skills & knowledge to perform effectively.
- Conducts line up at the beginning of every meal period to share and review all information pertinent to the day’s operation.
- Monitors colleagues’ performance and provide feedback on their performance.
- Involves colleagues in the decision making process that affects their work.

**Guest Engagement**
- Gives suggestion to the team to recommend wine pairing to enhance their dining experience.
- Helps the team to anticipate and meet the needs and unexpected wishes of every guest.
- Helps the team to monitor and respond in a timely manner to guest reactions whenever required.
- Helps the team in handling and resolving guest opportunities as soon as possible (within a 24 hour period if not solved immediately).
- Leads the team in collecting, compiling and analyzing guest comment cards to improve productivity, product and service quality.

**Operation**
- Ensures that all standards and procedures for the operation are followed in the front and heart of the house set up before, during and after operation.
- Ensures cleanliness of all work areas at all times in the front and heart of the house.
- Identifies and eliminates defects which compromise standards & procedures.
- Assigns work & side duties, opening & closing tasks to be completed for an effective restaurant & bar and club operation.
- Updates and records wine inventory regularly.
- Assists the chef sommelier with inventory and stock matters.
- Assists the Chef sommelier with purchasing matters for the department.
- Ensures security of work environment, such as glasses, decanters etc.

**Administration**
- Helps to update the Wine Menu regularly to maximize patronage & profitability.
- Updates the menu & POS System regularly.
- Establishes par levels, conduct inventory for supplies & equipment.
- Completes a log at the end of every meal period. Review the log daily and respond to all inquiries and opportunities.
- Engages the chef sommelier to assist in negotiating wine contracts including accessories and promotional materials & manning.
- Continuously be aware and adapt to the latest trends and best practices in Restaurant, Bar & Nightclub industry to maximize patronage and revenue.

**JOB REQUIREMENTS**:
**Education**
- WSQ relevant certifications.

**Experience**
- Minimum 2 years Sommelier roles in fine dining/ luxury operation.
- Restaurant, Bar, Nightclub, Banquet and Stewarding experience.
- International or Opening experience is an advantage.

**Required Knowledge**
- Food & wine knowledge.
- Proficient in spoken & written English.
- Ability to speak and write in a 2nd language is an advantage.
- Proficient in MS Office, Micros and Respak.

**Skills & Abilities**
- Able to lead by example with integrity.
- Ability to exceed guest expectations.
- Ability to analyze & improve processes and procedures.
- Ability to interact and solve opportunities with colleagues and guests.
- Ability to adapt and take advantage of different working environment, team, guests and opportunities.
- Ability to resolve and negotiate conflict resolutions.

**Physical Requirements / Work Environment**
- Able to lift up to 10KG without assistance.
- Able to work on a 24 hour rotating shift.
- Able to work weekends & public holiday.
- Able to work standing up to 8 hours straight.

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