Officer, Trade Finance Client Services, Global

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Job Description**:
**Responsibilities**:
**Trade Servicing**:

- Attend to all trade related inquiries, requests and complaints from clients or business partners regarding all products handled by trade operations
- Assist business partners in obtaining data for client visits and service reviews
- Participate in client service reviews together with business partners at client’s premises
- Review Trade board resolutions drafted by clients and advise if changes are required
- Provide instructions to processing team on how they should be processing live transactions
- Harness the Bank’s varied resources and work within internal partners to deliver exceptional and pro-active service to clients worldwide.
- Act as primary escalation & accountability point for clients.
- Provide value-added proactive servicing activities.
- Perform root cause analysis of defects
- Ensure full compliance of all applicable laws, regulations, credit, KYC. AML policies and exercise appropriate delegated authority.
- Perform all duties as assigned by the Trade Client Services Manager.
- Actively join in, support & implement local or regional projects as assigned by the Trade Client Services Manager.
- Adhoc tasks as assigned by team managers

**Export LC Payments**:

- Scan incoming instructions from clients received via fax to Business Partners team for further processing
- Send billing advices to customers for interest resets.
- Handle the processing of returned documents by correspondent banks
- Filing and recording.

**Trade Advance Loans**:

- Provide instructions to Business Partners team on the processing of transactions
- Liaise with FI sales to resolve any irregularities in transactions
- Monthly review files for Compliance team.

**Supply Chain**
- Review documents submitted by client for discrepancies.
- Scan document to Business Partners team for further processing
- Ensure all requests are processed timely in accordance with the client’s SLA.
- Update register for monitoring and statistics.
- Prepare and arrange for payment schedule. Liaise with customer for discrepancies or clarifications
- Scan drafts under the Draft Program.
- Ensure all due loans are liquidated timely and all past due items are escalated accordingly.

**Risk Participation**
- Follow up with various business partners to ensure transaction are processed promptly
- Scanning request documents for processing
- Provide instructions to Business Partners team for irregular transactions
- Ensure all requests are processed timely and lines are booked and entries passed for all loans sold.
- Ensure all loans are roll-over on reset date and interest paid to participating bank(s).
- Ensure all loans are liquidated on due date and all past due items are escalated accordingly.

**Required Skills**:

- At least 5 years’ working experience in area of Client Services in the bank concentrating on Trade Finance. Experience in servicing Bank and Non-Bank Financial Institution client is a benefit.
- Ability to communicate effectively both orally and in writing.
- Ability to plan and prioritize the daily work to achieve efficient and effective management of time.
- Be able to work well with all associates and actively promote a cohesive working environment.
- Be client focused in providing a high level or customer service and conscientiously aware of the quick turnaround time on the checking of documents.
- Excellent presentations, communication, time management, problem solving, interpersonal and teamwork skills.

Desired Skills:

- Good knowledge of trade products.
- Basic PC skills (Words, Excel, PowerPoint is minimum).
- Innovative and open minded, maintaining a professional & positive attitude at all times.
- Able to work under pressure & challenges.
- Good understanding and knowledge of OFAC/Anti-boycott/Anti-Money Laundering/High Risks Transaction.

**Job Band**:
H6

**Shift**:
**Hours Per Week**:
40

**Weekly Schedule**:
**Referra