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Customer Service Coordinator
3 weeks ago
Job Description:
General Description:
The position of the Customer Service Coordinator is responsible for providing support to System and Customer Service Department as well as providing our customers with the highest level of service. This position will also be responsible for customer service as well as data entry, documentation.
Main Responsibilities:
- Total client satisfaction.
- Coordination of all Customer Service issues within the client's branch office and among colleagues.
- Monitor the quality of the client's services in your branch office.
- Customer Service case updating, logging and filing in ERP system.
- Coordination and solving of CS events and after sales services.
- Documentation for clients, including: Handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates, etc.
- Coordinate projects according to schedule, economically and to clients satisfaction
- Documentation submission / uploading Reports and CX Commissioning documentation processers
- Follow up and close case closely
- Arrange client RPM and send RPM report on time
- Weekly reports as required by the CS Manager
**Requirements**:
- Strong service sense and skills, good time management, high learning skill.
- Proven ability to build relationships with vendors, internal client and colleagues.
- Good communication and coordination skills.
- A meticulous person.
- Able to work under pressure.
- Immediate availability
Noga Lim Wei Loong
Registration Number: R1329872
EA License Number: 10C3804
People Profilers Pte Ltd, 50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623
**Required Skills**:
ERP Logging Cards Handover Confirmation Templates Resume Registration Commissioning Data Entry LTD Availability Filing Time Management Vendors Pressure Documentation Customer Service Maintenance Communication Sales Training Management
