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Outlet Manager

2 weeks ago

Singapore T R S GROOMERS Full time

T R S Groomers offers a wide range of men's grooming services from a general haircut, beard shave, massage for head and face, facial waxing and threading, end with a relaxing face mask. This position reports to the Manager directly, responsible for the planning and direction of the workers and resources of the Barbershop Operations for efficiency, well-prepared, and profitability.

Specific Responsibilities:

- Manage and oversee the entire Barbery operation and initiate corrective actions
- Communicate efficiently to customer questions and complaints
- Nurture a positive working environment
- Deliver excellent service experience and guest satisfaction
- Manage shop supplies and maintain inventory
- Estimate consumption, forecast requirements
- Plan new and update existing grooming menus
- Develop the overall shop marketing and digital platforms
- Hire new employees, manage, train and lead staff performance
- Control costs and minimise waste

**Requirements**:

- Diploma or equivalent job experiences.
- Sound knowledge of current hairstyles and trends.
- Previous barbershop experience is strongly preferred
- Excellent listening and communication skills
- The ability to follow customers' instructions.
- Physical ability to stand for long periods
- Exceptional customer service skills.