Specialist, Distributor Care

**Specialist, Distributor Care** **(**220004KW**)**

**PRIMARY LOCATION**: SINGAPORE-SINGAPORE-SINGAPORE

**ORGANIZATION**: AXA Singapore

**CONTRACT TYPE**: Regular

**SHIFT**: Day Job
- SCHEDULE**: Full-time

**DESCRIPTION**

**About the department**:
The distributor care team in AXA’s Life Operations team provides one-stop distributor care service via inbound and outbound call channels such as phone and electronic communications to our distribution partners. The team acts as the 1st line of communication triage for distributors with respect to Life Operations and work with various teams to resolve queries. You will achieve Distributor Care targets set (KPIs) without compromising quality of service delivery and to meet all distributor’s requests within specific cycle time
- Provide dedicated one-stop distributor care service via inbound and outbound call channels such as phone and electronic communications to our distribution partners.
- Act as the 1st line of communication triage for distributors with respect to Life Operations and work with various teams to settle queries. Provide 1st Call resolution by using Operations experience/training
- Achieve the Distributor Care targets set (KPIs) without compromising quality of service delivery and to meet all distributor’s requests within specific cycle time

**What you will be doing**
- Answering of calls from distribution partners
- Service distributors professionally with the objective of exceeding expectations with the service provided
- Resolve distributor problems, proactively and reactively, based on ability to identify and interpret service issues properly
- Able to multi task with familiarity of Distributor Care and Operations
- To ensure that the 2nd level tasks are tracked and managed in accordance with the SLAs set.

**Feedback to Life Operations Team**
- Collate & build Knowledge Management of Operations
- Provide feedback on Operations areas to improve from data / information gained by Distributor Care via Quality Committee
- To be involved in projects and UAT on customer related topics from time to time
- Other responsibilities and assignment delegated by the Manager/HOD

**QUALIFICATIONS**

**What we are looking for**
- 2 - 3 year’s working experience in Life Insurance Operations and familiar with Life & Health processes and possess experience in the related servicing support.
- Experience in call center or distribution support would be beneficial
- Positive working attitude with minimum supervision
- Team player with ability to multi-task and follow up with teams/distributors
- Able to work effectively under pressure and meet SLAs
- Good interpersonal and communication skills
- Good verbal and written communication skills required

**ABOUT AXA**
- AXA Insurance is part of the AXA group, a worldwide leader in insurance and asset management, with 160,000 employees serving 108 million clients in 57 countries._

AXA Singapore is now part of HSBC Group. The quality of our products, services and people will remain the same.

Find out more here: AXA Singapore is now part of HSBC Group..

AXA Singapore is now part of HSBC Group..

HSBC is one of the world’s leading international banks. Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

**WHAT WE OFFER**

Discover a stimulating environment, based on excellence on a global scale. Are innovation and initiative important to you? Do you focus on solutions? Are you customer-orientated? We offer a wealth of career opportunities and a wide variety of positions in many fields. We want our employees to enjoy fulfilling careers and keep moving their careers in the right direction, whether at home or across the globe.
- Speak to us to find out more.