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Customer Service Manager

3 weeks ago

Singapore KAIROS GLOBAL SEARCH PTE. LTD. Full time

**Key Responsibilities**:

- Lead and manage the customer service team to deliver exceptional banking services and resolve customer inquiries efficiently.
- Develop and implement customer service strategies to enhance client satisfaction and loyalty.
- Monitor service performance, analyze feedback, and identify areas for improvement.
- Ensure compliance with banking regulations, policies, and service standards.
- Handle escalated customer issues and work towards prompt resolution.
- Collaborate with internal teams, including operations and sales, to optimize customer support processes.
- Provide training and development programs for service representatives to enhance service quality.Utilize data and CRM tools to track customer interactions and drive service improvements.

**Requirements**:

- Bachelor’s degree in Business, Finance, or a related field.
- Minimum 5-7 years of experience in customer service, with at least 3 years in a managerial role within retail banking.
- Strong leadership and team management skills.
- Excellent communication, problem-solving, and interpersonal skills.
- Proficiency in customer service tools and banking systems.Knowledge of banking regulations and compliance standards.

EA Licence No: 23S1615