Manager, Clinical Operations

2 weeks ago

Novena, Singapore Community Care Healthcare sector Full time

The role assists the Head of department in the continuous improvement of the work of the department and related works, manage cross-departmental projects and assist in data-backed decision-making and strategy.

**Summary**
- Support the evidence-based planning, development, implementation, and/or improvement of clinical ID services and associated projects in line with national public health policies and organisational goals to meet the healthcare needs of the population
- Support the conceptualisation of new or review of existing workflows/processes to optimise the efficiency and quality of care delivery
- Support the engagement of multidisciplinary stakeholders and integration/harmonisation of diverse requirements and perspectives to achieve patient centred care and organisational effectiveness
- Support projects/activities relating to resource management (e.g. equipment procurement and maintenance, manpower planning), infrastructure enhancement, IT system readiness and change management, as well as capability building (e.g. training, drills)
- Perform operational data collection, analysis and trending to inform decision-making
- Provide operational and surge support during outbreak/incident management, including going beyond routine work responsibilities and office hours if necessary
- Any other relevant projects/activities/duties at unit, department, or division/organisational levels as assigned
- Supervise and develop executive and non-executive staff in Clinical Operations team
- Support Head of Department in ensuring that all key performance indicators are met for the above
- Lead the operations lead for continuous quality improvement projects/ collaborative programmes
- Accountable for operations support and responsible for financial and performance metrics.
- Assist to respond to changes in needs and trends in these KPIs in order to maintain smooth operations
- Provide secretariat and administrative support for discussions, workgroup meetings and routine reports (e.g. minutes-taking, venue sourcing)
- Bed Management and patient tracking - in direct liaison with the operations of patient flow
- Contact / Call Center operations -operates the tele-health technology together with their IT/Tech team
- Drive professional matters for Medical staff including managing Visiting Consultant appointments, Medical Attachments and Service and Quality Component processes, in close collaboration with Human Resources.
- Manage doctors related matters, including secretariat support meetings, management of doctors’ roster
- Respond to doctors/patients’ queries and concerns in a professional manner

**Requirements**:

- Minimum Bachelor's Degree
- At least 5 years of related experience in healthcare
- Experience in related areas (e.g. healthcare, value-driven care, clinical operations, clinical services, clinical coordinator, data analytics, audit) would be advantageous
- Able to manage a team and possess good leadership skills
- Able to communicate effectively at all levels with good interpersonal skills
- Data savvy and proficient with systems thinking

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: From $6,120.00 per month

**Benefits**:

- Cell phone reimbursement
- Employee discount
- Health insurance
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- Management: 5 years (preferred)

Work Location: In person

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