Clinic Operations Executive

6 days ago

Novena, Singapore Promises Healthcare Pte Ltd Full time

**Job Highlights**
- Compassionate values and positive working culture
- Great opportunity to work in an established clinic

Promises Healthcare is a well-established and well-known provider of Psychiatric and Psychological support in the Mental and Behavioral Health field in Singapore. We are expanding our services to launch an Intensive Outpatient Program for Addiction and Behavioral Health. This exciting expansion will in time include residential services in Singapore, and opportunities to replicate the model outside Singapore. As such, this is a unique opportunity to join a respected team and to be part of its ongoing development.

**Position Summary**:
We are looking for a mature individual with a confident persona to serve a specific group of patients and manage the administration of the therapy programs spearheaded by the Director, Addiction Services.
- Speak eloquently.
- Driven and perceptive.
- Enjoy solving problems and do not get flustered easily.
- Able to work well independently and a good team player.
- People-focused and able to handle difficult situations.
- Meticulous and well-organized.
- Positive attitude with a cheerful personality
- Enjoy providing a high level of customer service. Relevant hospitality experience in established hotels is a plus.
- Effective communication skills (oral and written)

**Job Scope**
- To understand the Addictions programme in detail and handle any enquiries from clients relating to individual and group therapy.
- To communicate with clients attending group therapy to remind them of meetings, to track attendance at group therapy and to assist therapists in any admin tasks related to their carrying out group therapy.
- To manage the client and referral database for the addictions department.
- To manage all materials and resources for the addictions department.
- To act as first point of contact and liaison between the Front Desk/Clinic Operations department and the Addictions department on clients’ appointments, room allocation and administration of group programmes.
- To register patients on their arrival at the Clinic and update the queue system on the EMR.
- To raise the necessary invoices at the end of the consultation sessions and collect the relevant payment amounts.
- Any other duties that the directors or management of the Company may assign.

**Required Qualifications**
- Diploma in relevant field
- At least 2-3 years of relevant working experience, preferably in hospitality or customer service.
- Good problem-solving skills
- Ability to communicate effectively and confidently
- Able to adapt to changes
- Able to work independently
- Computer knowledge, able to use internet and MS office software with ease

**Work Hours**

Tuesday to Friday - 10.00am - 7.00pm

Saturday - 9.00am - 3.00pm

Off days - Sundays and Mondays

**Job Types**: Full-time, Permanent

**Salary**: $2,300.00 - $2,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Supplemental pay types:

- Performance bonus

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