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Manager to Senior Manager

3 weeks ago

Singapore STB Singapore Tourism Board Full time

[What the role is]

As a product manager in the Technology Product department, you will report to Assistant Director, Tech Product 1, and work closely with members within STB to fulfil our strategic objective of championing visitor needs by deepening our understanding, identifying opportunities and bridging gaps on the One Singapore Experience, enabling the delivery of high-quality visitor experiences, enabled by Tourism Information and Services Hub (TIH) and its suite of services, such as a Visit Singapore Account (VSA), Recommendation Engine and Itinerary Planner.

**[What you will be working on]**

You will assume the role of a Product Manager, furthering the vision of the Tourism Information & Services Hub (TIH) as a one-stop platform connecting all tourism businesses to a repository of quality information and software services, to enable all businesses to develop their digital experiences and services to deliver a better experience for travelers.

The role entails:

- Performing data analytics by gathering information about user behaviour and presenting precise insights to drive product enhancement and performance reporting.
- Working with the product managers and partnership teams to drive co-creation initiatives with industry stakeholders to trial new uses of TIH products
- Developing go-to-market plans for new features of TIH, including managing the end-to-end process of bringing pilot industry players on board to ensure a successful launch and achieve impact for our tourism businesses.
- Ensuring and driving operational excellence of the TIH platform and services.

**[What we are looking for]**
- Minimum three (3) _y _ears of working experience
- Team player with strong organisation and stakeholder management skills
- Excellent written, verbal communication, presentation and negotiation skills
- Experience in the use of analytics software for drawing product insights and performance reporting
- At least 2 years of working experience as a Product Manager developing software products, ideally in the travel and consumer space