Application Services

2 weeks ago

Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full time

**Job Responsibilities -**:
**Key Accountabilities and Outcomes to be Achieved**:

- **Coach and mentor L2 and L3 teams**to upskill and uplift their technical capabilities.
- **Ensure technical support meets agreed SLA standards**(24 x 7 coverage).
- **Lead initiatives to improve the end-user experience**and enhance customer satisfaction.
- **Champion high levels of IT service and support**by understanding the service impact of projects and mitigating potential issues.
- **Uphold and improve the quality of IT service and performance,**identifying areas for improvement.
- **Manage vendor performance**through effective service level management and business engagement.
- **Support the evaluation of operational impacts**resulting from regulatory changes or new legislation affecting compliance procedures and processes.
- **Review and enhance internal policies and controls**to strengthen internal frameworks and processes.
- **Provide support for internal and external audits**as well as compliance-related activities.

**Job Requirements -**:
**Educational Qualifications**:

- **Degree**in Computer Science, Information Technology, or related fields.

**Work Experience and Technical Skills**:

- **5+ years of hands-on experience**in Linux administration, Kubernetes, and Nutanix environments.
- Proficiency in **Linux operating systems**(e.g., Red Hat, Ubuntu).
- Strong expertise in **Kubernetes**(e.g., deployment, scaling, and monitoring).
- Familiarity with **Nutanix architecture**and management.
- Knowledge of **containerization technologies**(e.g., Docker).
- Understanding of **networking, security, and storage solutions**.

**Soft Skills and Attributes**:

- **Excellent leadership**and people management skills.
- Strong **decision-making**and **problem-solving**abilities.
- Detail-oriented with the ability to **multi-task**effectively.
- **Analytical mindset**with strong resource management capabilities.
- A **team player**with a positive attitude.
- Experience in **contract and vendor management**.
- **Exceptional verbal and written communication skills**to engage with stakeholders at all levels.

**Other Requirements**:

- Ability to work effectively in a **dynamic, fast-paced environment**.
- Strong commitment to **continuous improvement**and delivering exceptional service standards.

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