Sales Assistant

6 days ago

Woodlands, Singapore HISENSE ELECTRONICS (SINGAPORE) PTE. LTD. Full time

**Company Overview**:
**Job Summary**

Responsible for providing administrative support, including administrative duties, customer service, and sales support to the sales team or department.

**Responsibilities**:
1. **Sales Support**
- Assisting sales representatives with sales orders, quotes, and customer inquiries.
- Preparing and processing sales documentation, including invoices, purchase orders, and delivery schedules.
- Coordinating with inventory and logistics teams to ensure product availability and timely deliveries.

2. **Customer Relationship Management**
- Maintaining and updating customer records in CRM systems.
- Assisting with resolving customer complaints or issues related to orders or products.

3. **Data Entry and Reporting**
- Updating sales databases with new customer information and sales leads.
- Generating sales reports, tracking sales targets, and preparing performance metrics for management.
- Assisting with market research and sales trend analysis.

4. **Order Processing**
- Ensuring that orders are accurately entered into the system.
- Coordinating with other departments like logistics and finance to ensure smooth order fulfillment.
- Managing returns and exchanges, and processing refunds if necessary.

5. **Administrative Tasks**
- Handling the scheduling and coordination of sales meetings and appointments.
- Managing the sales department’s correspondence and documentation.
- Assisting with sales team training or meetings when required.

6. **Communication and Coordination**
- Liaising with suppliers, vendors, and other internal departments to ensure that sales processes run smoothly.
- Coordinating the timely delivery of products to clients.

7. **Inventory Management**
- Tracking stock levels, ensuring products are available for sale.
- Communicating with the inventory team regarding product shortages or restocking needs.

8. **Sales Support Material Preparation**
- Assisting in the creation of promotional materials or presentations for clients.
- Preparing and organizing sales collateral, brochures, and product samples.

**Requirements**:

- Prior experience in sales support, customer service, or administrative roles. Experience with sales processes, CRM systems, or order management is preferred.
- Organizational Skills: Ability to handle multiple tasks, prioritize effectively, and meet deadlines.
- Communication Skills: Strong verbal and written communication to liaise with clients and internal teams.
- Attention to Detail: Accuracy in data entry, order processing, and documentation.
- Proficiency in both English and Chinese is preferred, to cater to a diverse workforce and clientele.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint). Familiarity with CRM systems like Salesforce or SAP (preferred but not always mandatory).

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $4,000.00 per month

Schedule:

- Monday to Friday
- On call

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Operations management: 3 years (preferred)

Work Location: In person

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