Service Desk Engineer

6 days ago


Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

**Brief Description**:
Handling tickets and resolving EUC issues.
- Good knowledge of desktop support for both hardware and software
- Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
- Ensuring user queries or issues are captured and validated for further processing
- Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
- Follow SOP and Policy defined
- Escalates next level of technical support for incident resolution, as appropriate
- Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
- Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
- Responsible to produce breaching and ageing reports for tickets logged by Service Desk
- Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
- Implementing best practices to reduce time and increase efficiency
- Incident ownership, monitoring, tracking and communication with all parties
- Focus on First Call resolution to ensure early closure of tickets

**Requirements**:

- Minimum higher NITEC or Diploma in IT related disciplines
- Minimum 3 years of relevant in IT service desk experience
- L2 desktop troubleshooting skillset
- Possess good customer service, communication skills and emotional intelligence
- Possess good phone etiquette

**Contract Type**: 12 Months

**Salary**: SGD2,800 to SGD3,500

**Work Environment**: School

**Location**: Dover & other site

**Working Hours**: Office Hours Mon - Fri 8:00am to 5:30pm or 9:00am to 6.30pm

**Commencement**: Notice Period 1 Month or Less

**Job Types**: Full-time, Contract

Contract length: 12 months

**Salary**: $2,800.00 - $3,500.00 per month

Schedule:

- Monday to Friday

Work Location: One location



  • Singapore Rapsys Technologies Full time

    " **Excellent communication skills** - Interpersonal skills, active listening - 1 year previous Service desk or equivalent experience - Excellent organisational skills - 1 year previous Service desk or equivalent experience - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems, MS...


  • Singapore ACHIEVE TALENTS PTE. LTD Full time

    Minimum Higher NITEC / Diploma in IT related disciplines - Minimum 1 year of working experience in IT service desk preferred - Possess good customer service and communication skills Our client delivers digital solutions including Mobility, Smart Life, Industry, Energy and IT, to increase customers' social, environmental and economic value. They are looking...


  • Singapore WorkWave Full time

    4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Reports to: Service Desk Lead Engineer (SPHTech / Tech Infra & Ops). Job Grade: M02. Working Hours: Shift Working Hours (24X7) including weekend and public holidays. A. Overall Purpose Of The Job As a member of the Service Desk team, this position...


  • Singapore TapTalent Full time

    Join to apply for the Service Desk Engineer role at We are seeking a motivated and skilled Service Desk Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing exceptional technical support and ensuring the smooth operation of IT services, while maintaining high levels of customer satisfaction. Location:...

  • Service Desk Engineer

    2 weeks ago


    Singapore Rapsys Technologies Full time

    **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...


  • Singapore ENNOVATEZ PTE. LTD. Full time

    **Service Desk Engineer** We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore. **Responsibilities**: - Provide level 2 End User Computing support and well verse in Windows OS. - Good Hardware and software troubleshooting skills for PC. - Break...


  • Singapore ENNOVATEZ PTE. LTD. Full time

    **Service Desk Engineer** We are looking for experienced full-time Service Desk engineer to provide End User Computing or Service Desk support to APAC Region in Singapore. **Responsibilities**: - Provide level 1.5 End User Computing support and well verse in Windows OS. - Change Management, including review new and implemented changes, chair CAB, review...

  • Service Desk Engineer

    2 weeks ago


    Singapore Rapsys Technologies Full time

    Service Desk Specialist - Location - Bedok or Ang Mo Kio - Working Hour 12hr Rotation Shift, 24 by 7, 2 days work, 2 days off - 1. 8:00 AM - 8:00 PM 2. 8:00 PM - 8:00 AM Requirement 2. Min Higher Nitec in IT related fields 3. Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center...


  • Singapore Rapsys Technologies Full time

    Must have Talent / Skills " **Minimum a diploma in Information Technology or equivalent** - Minimum 1 year of relevant working and technical IT experience - Pleasant disposition and good social etiquette with good spoken and written English - Good telephony and problem solving / troubleshooting skills - Good customer service attitude - Process Driven - Able...


  • Singapore Smart Information Management Systems Pte Ltd Full time

    A- Posted by - Anusha Ganta- Senior Talent Acquisition Specialist Excellent opportunity for Service Desk Engineer role Understanding of desktop, laptop and printer and TCP /IP networking - Vendor interaction (laptops / desktops) for repair and replacement of parts - Knowledge in basic networking and troubleshooting - Knowledge in ITIL practices and...