Assistant Manager, Financial Aid

4 days ago

Singapore Nanyang Technological University Full time

Key responsibilities:

- Operationalize changes in policies, procedures and systems including system enhancement, revision of SOP and training guide for staff required to capture the changes.
- Supervises, guides, and trains staff in the delivery of Financial Aid Services.
- Assists students and partnering stakeholders in complex interpretation and explanation of policies, procedures and regulations.
- Supervises communications with students, faculty, staff and partnering agencies, to include updates, announcements, enquiries and feedback.
- Meets with students (if required) to resolve issues related to financial schemes matters and work towards problem solving and customer satisfaction.
- Investigates and resolves student’s enquiries and complaints regarding the financial aid process
- Assists in the preparation of training/sharing material and coordination of campus financial aid related events including but not limited to donor bursary interview and open house.
- Supervises record keeping procedures and processes including but not limited the electronic storage system and archived documents as required by PDPA.
- Review processes and identify areas for automation and improvement.
- Assist manager in reporting and use of data for trending and analysis.
- Brief stakeholders on financial aid services.
- Performs other duties as assigned

**Requirements**:

- Degree with at least 2 years of supervisory experiences in administration, finance, financial aid/bursary handling and customer facing environment. Diploma holders with minimum 5 years of relevant experience will be considered too.
- A detailed understanding of financial aid, tuition grant and audit requirements are nice to have
- Strong interpersonal skill with customer centric mindset
- Good communication skill
- Meticulous, with demonstrated organizational skills, including the ability to prioritize and co-ordinate work volume to meet deadlines
- Strong team player
- Proficient in Microsoft Office, especially Word and Excel
- Ability to offer suggestions for improvement to the verification process and monitor system performance
- Innovative mindset to create new and effective solutions
- Analytical and able to use data
- Accountable and proactive

Hiring Institution: NTU

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