Practice Development Manager

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

The Practice Development Manager (PDM) will be responsible for managing all aspects of the assigned territory/accounts to sell the Invisalign & iTero products. The individual key task is to establish account relationships and practice development, as well as proactively communicate with customers and potential prospects. In addition to that, the role also responsible to develop trust relationship and maintaining portfolio of major clients by comprehending their requirements & needs through win-win scenario.

The PDM is a go-getter who is out in the field uncovering opportunities, customers and leads, and successfully closing the deal. He/she is ambitious, hungry for success, results-driven and has the passion to win and find ways to over-achieve business results.

**In this role, you will**

**Deliver Results**
- Achieve Monthly, Quarterly and Annual Sales Targets, MBO, Operational Plan and Profitability Plan
Responsible for working with assigned key accounts and team within Align Technology, including development of sales plans, targets and strategies, and removal of obstacles to success
- Provide all appropriate reporting to the Sales Manager including feedback from customers on a weekly and monthly basis
- Responsible for and own the sales area as ‘their business’ and be willing to take responsibility for its planning and development in a high growth business
- Balance the short-term operational needs with the long-term organizational needs of the business
- Work closely with co-colleagues to develop a high-performance team
Provide support to audit processes and quality management system as required.

**Drive the Best Outcomes**
- Acquire and maintain detailed knowledge of the Company's products
- Conduct data analysis, provide insights and discuss with manager to develop plan to support business and customers growth objective
- Conduct basic product and systems training, evaluate level of customers’ product and systems knowledge via in-field assessment as well as address or escalate internally customers’ queries and issues
- Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling
- Participate in proactive team efforts to achieve departmental and Company goals, and comply with all policies, practices and procedures
- Work with the Sales Manager to set Operational plan for future periods
- Keep abreast of what competitors are doing and update Marketing Manager of market intelligence and pulses in the market
- Be responsible for all quality updates, records and customer product feedback
- Perform other duties as assigned

**Lock in Key Relationships**
- Engage certified doctors and develop their potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider; and engage current submitters to develop Invisalign business
- Build strong understanding of customers and clinic practice so as to support customers in their practice development and growth
- Work closely with Marketing Manager to develop and implement sales and marketing strategies/activities, such as management of Strategic Accounts, opening of new accounts, assisting customers to achieve sales, supporting them in distribution and display objectives, social media activities, clinic event and Open Day

**In this role, you’ll need **
- Possess a bachelor’s degree in sales, marketing or a related science discipline
- Minimum 5 years of experiences in Sales or business development, with a proven sales track records and achievements
- Experiences in key account management would be added advantage
- Medical, orthodontic, and/or dental sales and/or marketing experience preferred
- Alternatively, background as dental therapist/hygienist and acquired valuable knowledge of the industry and its products will be advantageous
- Excellent oral/written communication and presentation skills
- Strong influencing and negotiation skills
- Strong interpersonal skills and capabilities to interface effectively with all customer types
- Pride in excelling and a self-directed individual
- Possess a growth mindset, strong adaptability and learning agility
- Strong analytical, business planning and good territory planning skills
- Good business acumen and mindset, and customer centricity
- Understand basic financial statement and financials to be able to help clinics wi