IT Support Engineer

6 days ago


Tampines, Singapore JAPAN HOME (RETAIL) PTE LTD Full time

**Job Description and Responsibilities**:

- Manage IT infrastructure (hardware and software), including POS system installation and maintenance, as well as remote troubleshooting.
- Liaise with third-party vendors for new store infrastructure setup.
- Update store systems when necessary.
- Provide Level 1 and Level 2 support and standby assistance for store operations.
- Train new supervisors on system usage and handling minor technical issues.
- Prepare and maintain system user guides for all software systems, ensuring timely updates.
- Participate in UAT testing before GO-LIVE and release of new system versions.
- Update Windows and security patches for store POS systems and laptops, ensuring cybersecurity compliance.
- Maintain and update the IT inventory list and documentation for IT asset management.
- Perform other ad hoc duties as assigned by the manager.

**Requirements**:

- Diploma/Degree in Information Technology or equivalent.
- At least 2 years of experience in a related field, preferably in the retail sector.
- Strong knowledge of Microsoft Windows operating systems.
- Proven analytical and troubleshooting abilities.
- Proficient in English and Chinese.
- Excellent analytical, troubleshooting, and communication skills.
- Knowledge of programming languages is an advantage.
- Good understanding of Microsoft SQL Server and scripts.

Pay: $2,500.00 - $3,200.00 per month

Schedule:

- Weekend availability

**Experience**:

- IT support: 2 years (required)

Work Location: In person


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