Senior Network Operations Engineer

22 hours ago

Tampines, Singapore IT Riders Pte Ltd Full time

The Snr Support Enterprise Network Engineer is an Operations role whom will focus on SLA driven Level 3 Incident Management which encompasses responding and resolution of Network, Wireless, Security Infra related issues.

The position will be a critical member of the Operations team whom are the higher level and Sev 1 n 2 escalations to diagnose and troubleshoot fault incidents.

This role will work directly with customers to gather the fault symptoms and provide the resolution or work around and share best practices, make recommendations, document the issues, provide root cause incident reports.

The job scope includes extensive support to client network support team to perform activities in network health check, wireless testing, user issues, break fix, preparing Incident root cause reports.

**Major Responsibilities**:
Understand the process and practices related to GNC support Templates and Standard Operating Procedures Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up to date software.

Troubleshoot production issues and network problems to fix any user related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.

Field engineer responsible for handling support issues on Enterprise Networking Platforms and Solutions related to Routing, Switching, Wireless, NAC, Security. Includes Vendors such as Cisco / Aruba / Fortinet / Riverbed / Palo Alto / F5 etc Under take escalation for Enterprise Networking related matters from level 1 helpdesk engineers.

Perform level 3 on site troubleshooting and hardware field replacement works for Enterprise Networking Solutions

Be part of a team of engineers that performs 24 hours standby duties on a rotational basis

Handle after office hours escalation for Enterprise Networking related matters on standby duty days

Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers

Respond to incidents and be at customer’s site within 4 hours upon receiving of support escalations tickets

Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you Work closely with various team of engineers for troubleshooting in relation to Enterprise Networking incidents

Raise equipment Return Material Authorizations (RMA’s) and to track till problem resolution and produce incident report for any severity issues that was reported by customers or end users

**Job Types**: Full-time, Permanent, Contract

**Salary**: $5,000.00 - $7,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Professional development

Schedule:

- Monday to Friday

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