Senior Cloud Solution Architect

Proactively acts as the voice of** the Singapore Public Sector customer/partner**and internal communities leveraging relevant insights from feedback tools and systems. Proactively identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Anticipates, identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Leads, mentors, and may assemble virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies and anticipates gaps that enable solutions to scale across customers.

**Responsibilities**:
**Business Impact**
- Deliver value-based solutions aligned with company methodologies to prepare customers for operational readiness and business success.
- Guide customers toward secure, resilient, AI-enabled architectures that optimize cost and performance.
- Drive adoption through change management practices and strategic consultation.
- Identify cross-solution opportunities to expand usage and empower cloud success.
- Collaborate across teams to mitigate risks, accelerate deployment, and ensure compliance with operational standards.

**Customer Centricity**
- Translate customer challenges into strategic solutions aligned with Microsoft platforms.
- Build trusted relationships with technical and business decision-makers, including C-level stakeholders.
- Advocate for customer needs, share insights with internal teams, and influence product development.
- Lead initiatives to improve customer experience, value realization, and transformation acceleration.

**Partner Specialization**
- Identify strategic growth opportunities and support partners in developing scalable solutions.
- Lead technical pre-sales efforts and influence partner investments in emerging technologies.
- Maintain visibility in solution-specific communities and collaborate with internal stakeholders to share field insights.

**Technical Leadership**
- Mentor teams on technical readiness and lead upskilling initiatives.
- Drive innovation through thought leadership, community engagement, and IP development.
- Identify gaps and influence improvements in products, processes, and methodologies.

**Qualifications**:
**Required/minimum qualifications**

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Deep experience with the Singapore Public Sector is an advantage.

**Additional or preferred qualifications**

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

6+ years experience working in a customer-facing role (e.g., internal and/or external).

6+ years experience leading technical projects.

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).