Technical Service Manager

**Your Role as a Leader.**

As a Tech Service Manager with **an entrepreneurial mindset**, you are a **self-starter**, an **independent learner**, and a **game-changer**. We empower our people **to be leaders at all levels**. We expect them to challenge status quo and grow together with us.

The Tech Service Manager is responsible for overseeing the day-to-day operations of a service centre, as well as growing the sales of the rental and servicing business. This position requires a combination of strong leadership, organisational and technical skills to ensure that the centre is running efficiently and effectively. The Tech Service Manager reports to the General Manager.

**Guide the Vision and Strategy behind Tech Servicing.**

**Build a customer-first culture and foundation**:Recognise our clients’ changing business needs, listen to them, and think of ways to serve them better. Bring about genuine improvements in our service level.

**Strong Leadership**: Lead a group of technicians and specialist responsible for delivering business impact through service operations and processes.

**Employee Development**: Help your people to grow.

**Grow Our Rental and Service Revenue**
- As part of strategic planning and business development, it includes identifying new markets channel opportunities and strategic partnerships. Working with the marketing team to promote our services.
- Develop and manage the service centre budget, including sales forecasting and cost tracking and rental asset ROI.

**Enhance Customers’ Experience at All Touch Points**
- Manage and direct the work of service centre employees, including technicians, and administrative staff, to ensure the highest levels of customer satisfaction and repeat business.

**Encourage Productivity & Optimise Operations**
- Develop and implement initiatives to ensure the efficient and effective operation of the service centre. Optimise the service team’s capacity and make better use of resources.
- Manage inventory levels and ordering of parts and supplies as needed, with a focus on minimizing costs and maximizing profitability.
- Implement quality controls to ensure that service work meets our company standards.
- Measure what matters and review KRAs with the Management to identify areas for improvement.

**Positive Growth Mindset to Develop Our People**
- Grow and retain our people through data-driven strategies that support continuous business growth even during challenging times.
- Provide team members with actionable development plans that are aligned with the company’s strategic growth. Empower them with tools and resources to achieve it.
- Ensure compliance with all health and safety regulations and company policies. Ensure that all employees are properly trained and equipped to perform their jobs safely and efficiently.
- Discover new ways to make work better and more enjoyable. Explore digitization and process automation with our Change Manager.

**Who You Are.**

1. **Worker & Customer Data-Obsessed**
You love numbers, and you’re great at uncovering customer insights, behavior and trends. We hypothesize, test and iterate to refine our innovative processes and plans.

2. **Goal Getter**
You are highly organised, and able to manage and prioritise your workload and tasks to achieve your goals and KPI’s.

3. **Effective Communicator & Planner**
You possess outstanding communication skills, both verbal and written. Adept at simplifying concepts, communicating service policies and resolving customer issues. Excellent organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

**Required Experience.**
- **Relentless energy** to push yourself further. Pick up new skills and find new ways to reach our shared goals.
- **Be undefeated by failures and embrace learning. **We try new things that sometimes don’t work, which is part and parcel of growth hacking.
- **Possess the wisdom **to counter naysayers.
- You enjoy running operations to drive sales, and have performed this role effectively in the past with success.
- At least 5 years of experience working in a generalist servicing function.

**Team Culture and Mindset.**

**It is all about having the right mindset. HR in the VUCA world is never easy **_(VUCA stands for Volatility, Uncertainty, Complexity, and Ambiguity)._

We empower our people **to be leaders at all levels**. We expect them to challenge status quo and grow together with us.

As a Service Centre Manager / executive with **an entrepreneurial mindset**, you are a **self-starter**, an **independent learner**, and a **game-changer**.

**Relentless energy** to push yourself further. Pick up new skills and find new ways to reach our shared goals.

**Be undefeated by failures and embrace learning. **We try new things that sometimes don’t work, which is part and parcel of growth hacking.

**Possess the wisdom **to counter naysayers.

**We Live and Breathe Agile.**
- **(lean