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Customer Service Coordinator

3 weeks ago

Singapore ANRADUS PTE. LTD. Full time

Industry/ Organization Type: Freight Forwarding / Logistics
- Position Title**:Customer Service Coordinator (Logistics)**:

- Working Location: Jurong West
- Working Hours**:5.5 days, Monday - Saturday (8:30 am - 5:30 pm/8 am - 12 pm)**:

- Salary Package**:Basic + Variable bonus**:

- Duration: Permanent

**Key Responsibilities**
- Manage and maintain current and new customer accounts, ensuring accurate and timely invoicing.
- Handle inbound and outbound phone calls, addressing customer inquiries, and providing assistance and information.
- Deliver exceptional customer service, striving to exceed customer expectations and resolve issues promptly and professionally.
- Proactively identify and resolve customer problems and concerns, ensuring a high level of customer satisfaction.
- Assist in preparing shipment quotes for customers, considering their unique requirements and providing competitive pricing.
- Coordinate shipments as required by customers, ensuring efficient and timely delivery.
- Collaborate with internal teams, including logistics, warehouse, and sales, to streamline processes and enhance customer experiences.
- Keep accurate records of customer interactions, inquiries, complaints, and resolutions.

**APPLY NOW**
- A minimum of ITE or a Diploma in a relevant field.
- 1 year experience in customer service, preferably in the logistics or shipping industry.
- Ability to remain calm and composed under pressure while addressing customer concerns.
- Strong problem-solving skills and a solution-driven mindset.
- Demonstrated ability to work collaboratively as part of a team.
- Flexibility to work in a fast-paced and dynamic environment.
- Knowledge of shipping regulations and industry practices is advantageous.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781