Tier 2 Network Support Engineer

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...

**WHO WE ARE**: EOS IT Solutions is a leading logistics, IT and global video collaboration company. We support a large number of tech companies providing innovative solutions - globally. We have an immediate opening for a highly motivated, collaborative and committed individual to fill our Network Engineer Tier III position within our Global Network...

ROLES AND RESPONSIBILITIES: - Provide technical coverage and mentorship on all P1, P2, and other high visibility incidents - Provide internal and external executive level updates to all partners - Assign tasks and supervise follow-up actions - Collaborate with multi-functional teams (AS, TAC, etc) to ensure unified messaging to customer - Participate in an...

EA19C9897 R1551697 Coordinate, support, controls and operates internal data or voice communication systems or specialized components of a network whether data, voice or video including Local Area Networks (LANs). Planning, configuring, testing, maintaining, troubleshooting and tuning network infrastructure which might include routers, switches, gateways,...

Act as Level-3 engineer and Subject Matter Expert for Global Network Services. - Part of the 24x7 escalations team (on rotational standby call). - Manage incidents escalation to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner. - Provide Technical Support and consultancy as SME to internal stakeholder, for and...

Act as Level-3 engineer and Subject Matter Expert for Global Network Services. Part of the 24x7 escalations team (on rotational standby call). Manage incidents escalation to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner. Provide Technical Support and consultancy as SME to internal stakeholder, for and not...

**Overview** ARC(Advanced Response Center) Tier 1 (or Level 1 Technical Support) is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for products or services. An ARC typically employs trained and specialized agents who are knowledgeable about the product or service...

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support...

**Responsibilities**: - Installation, testing and support of network servers, OS software, hubs/switches/routers and network components/equipment - Monitor network events and action on emergency network failures to resolve complex network issues in a timely manner - Collaborate with seniors to develop and maintain network security procedures in order to...