
Advanced Response Center(Arc Tier 1)
4 days ago
ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work
closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier
1 is the first line of technical support. This team is responsible for basic customer
issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non
- technical support functions.
ACR Tier 1 functions and responsibilities (not limited)
handling, Monitoring consoles)
- 1st level troubleshooting of in supported systems
i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
- Security event monitoring
- Server and network availability and performance monitoring
- Password reset and unlock
- Perform log & route [to higher tier or Resolver Team(s)]
- Record and manage all transactions/ cases in Service Management System
- Broadcast notifications to the relevant parties
- Provide timely status update, follow up on cases escalated until closure within the service level
agreement.
Ensure daily tasks are executed according to the Standard Operation Procedure
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Advanced Response Center, Technical Support
2 days ago
Singapore ERP21 PTE LTD Full time**Overview** ARC(Advanced Response Center) Tier 1 (or Level 1 Technical Support) is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for products or services. An ARC typically employs trained and specialized agents who are knowledgeable about the product or service...
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Advanced Response Center
4 days ago
Singapore Rapsys Technologies Full timeARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. An ARC typically employs highly trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced...
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Advanced Response Center
1 week ago
Singapore Rapsys Technologies Full time**Requirement - Advanced Response Center (Tier 1)** ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. An ARC typically employs highly trained and specialized agents who are knowledgeable about the product or service...
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Technical Support
4 days ago
Singapore Rapsys Technologies Full time**Role: Advance Resposne Centre (Tier 1)** **Work Location: Woodlands/Yishun** **Monthly Salary Budget: $2,000 to $2,500** **Domain: Healthcare** ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use...
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Advance Response Centre
4 days ago
Singapore Rapsys Technologies Full timeARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. An ARC typically employs highly trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced...
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Advance Response Centre
1 week ago
Singapore Rapsys Technologies Full timein providing technical support or customer service for complex products or services. An ARC typically employs highly trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and...
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Community Manager
3 days ago
Singapore Arc Full time**About ARC** **What are we doing in detail?** A community-led product, ARC’s purpose is to bring together the region’s dynamic and purpose-driven generation into a high-trust environment to create collaborations and fun, engaging experiences together in the online and offline worlds. At the intersection of Web2 and Web3, ARC is a bridge between...
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Command Center Analyst Ii
2 days ago
Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time**Position Title: Command Center Analyst II** **Location: Singapore** **Your role** The Global Command Center Analyst - II is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command...
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Arc Welder #65125
7 days ago
Singapore ANRADUS PTE. LTD. Full timeIndustry/ Organization Type**:Manufacturing/ Oil & Gas**: - Position Title**:ARC Welder/ Welding Technician**: - Working Location: Tuas - Working Hours: 5.5 Days, Mon to Fri (8.30 am - 6 pm), Sat (8.30 am - 12 pm) - Salary Package**:Basic + Accommodation & Transport Allowance + OT + Variable Bonus**: - Duration: Permanent **Key Responsibilities** -...
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Data Center Specialist
1 week ago
Singapore beBeeCustomer Full time $5,500,000 - $7,000,000Data Center SpecialistThis role oversees daily monitoring of network and infrastructure operations in a 24/7 environment. The Data Center Specialist will deliver excellent customer service, troubleshoot issues, and escalate incidents for internal and external stakeholders contacting the Global Command Center.Main Responsibilities:Provide Tier I network...