Product Manager, Customer Lifecycle

**Who We Are**

Okcoin is one of the world's largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We're building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.

Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, San Jose, Dublin, Malta, Hong Kong, Singapore, and Japan.

**About the Team**:
Product managers at Okcoin are the CEOs of their areas of focus. We develop growth-focused product strategies, manage cost/profitability and then deliver powerful strategies that guide customers through simple transaction workflows. We are building an integrated and beautiful crypto-finance experience for mobile and web. Product managers collaborate across business units and align user research, design and UX writing, brand and marketing, technical project management and engineering, testing, data, compliance and legal teams. We are a multi-cultural and decentralized team with a deep passion for bitcoin, crypto and Defi. We are objective oriented and everyone contributes to data analysis to drive business growth.

**About the Opportunity**:
As the Product Manager on Customer Lifecycle, you will focus on driving user growth globally and help support users through their lifecycle journey. You'll own the strategy, roadmap, and execution of key product initiatives focused on unlocking great user experiences based on data and insights. You'll be responsible for customer onboarding, retention, product adoption, advocacy, and expansion goals. You will design and guide users's journey in investing, trading & earning cryptos and help users expand their crypto holdings and usages. you'll drive decision making through quantitative results, research, and customer insights. You'll be joining our growing product team to help define the future of our company and product. If you are an entrepreneurial product leader, who doesn't hesitate to propose bold ideas and roll up your sleeves to put them into action, this role will be a great fit for you.

**What You'll Be Doing**:
- Own consumer experience and communication with users across all lifecycle stages-
- Build infrastructure, tool integration, digital lifecycle journeys, communication touchpoints, processes, and reporting to support customers through lifecycle journey-
- Drive focused experimentation and continuous improvement rooted in data with outsized results against customer onboarding, retention, product adoption, advocacy, and expansion goals-
- Develop and optimize product and customer journeys based on user personas and user behavior segmentation insight.-
- Work with cross-functional team to define and deliver product roadmap-
- Collaborate with designers and engineers to develop detailed product specification-
- Drive global product launches and lead beta programs-
- Stay informed of the overall market landscape, including competitors and potential partners-
- Monitor key product metrics and continuously improve them through ongoing product iteration**What We Look For In You**:
- Minimum of 3 years of product management, TPM, or software engineering experience-
- Prior product experience on growth or integration or Saas with a track record of managing all aspects of a successful product throughout its lifecycle-
- Excellent written and verbal communications skills; ability to translate strategy into clear and actionable plans for Product Development, Engineering, Design and Sales-
- Ability to understand and assess engineering, design and schedule tradeoffs-
- Have an eye for good design and user experience-
- Strong analytical, prioritization, and problem solving skills and willingness to roll up one's sleeves to get the job done-
- Comfortable analyzing data and proficient with data querying techniques (e.g. SQL)-
- BA/BS technical degree or equivalent**Nice to Haves**:
- Fluent in Mandarin and English-
- Familiar with third-party tools such as amplitude, hubspot, one-signal, braze-
- Passion for crypto and blockchain innovations**Highlights of Perks and Benefits**:
- Market competitive total compensation package-
- 100% company paid individual medical, dental, & vision insurance coverage-
- Training & Development Reimbursement-
- PTO, company paid holidays, and flexible hours-
- Parental Leave-
- Employee Referral Bonus Program-
- Company Donation Match-
- More surprises when you join**Okcoin Statement**:
Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will conside