Desktop Support Team Leader

2 weeks ago

Queenstown, Singapore Rapsys Technologies Full time

Greetings for the day

Hope you are doing well

We are **looking out for Desktop Support Engineer** for Singapore Location.

Please find the attachment of JD for your reference and let me about your interest level towards this opportunity.

If you are interested for this position, kindly reply with the below details.

Current Location in Singapore:
Preferred work Location in Singapore:
Current Organisation:
Total Exp:
Relevant Exp (Desktop Support):
L1 Exp

L2 Exp:
L3 Exp:
Desktop Lead Exp:
Current salary:Fixed

Mention if any bonus:
Expected salary:
Nego Expected Salary:
Notice Period:
Holding any offer:
Reason for looking Change:
Nationality:
Visa Status with validity:
From When you are working as Desktop Support engineer:
Are you available okay to work in Shift : Yes/NO:
Any careers gap, if yes from when to till and any particular reason:
Have you applied earlier for Lenovo (Pccw ) directly or through any other agency : Yes/No:
Job Title: Desktop Support Engineer

Job Location: Singapore

Client: Pccw

Payroll : Rapsys ( Our company)

Permanent role with Rapsys (Our Company)

Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office

路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

路 Use tools and methodologies to load, copy and customize operating system configurations for deployment

路 Responsible for tracking hardware and software inventory

路 Familiarize end users on basic software, hardware and peripheral device operation

路 Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

路 Works with vendor support contacts to resolve technical issues within the desktop environment

路 Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

路 Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

路 Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

路 Customize desktop hardware to meet user specifications and site standards

路 Provide VIP support

路 Resolve and update incidents with in SLA and also update stakeholders for P1 cases

路 Update KB with solution provided

**Experience**:

- Desktop Lead: 1 year (preferred)

Work Location: In person

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