Facility Lab Manager

1 week ago


Singapore SAVANT INFOTECH SOLUTIONS PTE. LTD. Full time

Facility Lab Manager for the management and IT support for both operation and maintenance of IT Training Lab (at Changi area).

a. Fulfilment of materials/requirements.

i. Inform the Authority on problems pertaining to the operations and/or maintenance of the IT system

ii. Liaise and work with relevant Supplier(s) for necessary repairs/replacement of IT system

iii. Assist in the necessary administrative procurement process

iv. Manage all third-party contractors’ work under their charge, including administration of third-party contractors.

v. Perform basic IT support, including but not limited to, basic helpdesk resolution, service desk delivery, troubleshooting and isolating defects, including defects caused by failure of the hardware, software

vi. Restoring of computer image files from backup, to restore functionality of the computers after repairs / replacements

b. Patching and updating of terminals.

i. Install anti-virus patches and anti-virus definition updates

ii. Install Commercial Off the Shelf (COTS) Security patches (e.g. Operating System patches)

c. Building infrastructure management.

i. Be responsible for the overall maintenance and upkeep of premises and perform any necessary administrative paperwork required.

ii. Ensure that all preventive maintenance works, performed by third-party Vendor(s), are processed and executed in a timely manner

iii. Monitor and ensure that the entire administrative process necessary to rectify the defect has been completed.

d. Submission of reports.

i. Ensure that all documents relating to the management of the lab are submitted within the stipulated timeframe

e. Manage Lab Schedule.

i. Be responsible for all scheduling-related matters to ensure minimum disruption to training programs and maximum availability of the lab.

f. Manage Online Platform.

i. Ensure that only legitimate users have access and/or able to utilise the online platform.

ii. Maintain the online platform by making administrative and/or code changes to the platform such as online booking scheduler and forum.


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