
Prod - Production Support advanced Mainframe
2 weeks ago
No shift, only on call support. if required then sometimes need to come at 7 am to office.
cobol, jcl
**Responsibilities**:
- Ensure all the BAU support queries from business are handled on priority and within agreed SLA.
- Ensure incidents are escalated and facilitate to enable efficient and timely service restorations.
- Support the resolution of incidents and problems within team.
- Proactive event monitoring and ensuring alerts are well handled.
- Require 24X7 availability for managing the incidents and critical batch support.
- Automate processes and remove Toils.
- Liaison with App dev /Change teams and participate in Change advisory board for representing the changes.
**Requirements**:
- Minimum 7 years of experience and out of which minimum 5+ years of Production support
- Over 5+ years of experience in Incident Management, Change Management, Problem Management.
- Over 5+ years of very strong Hands-on experience in COBOL,JCL,VSAM,CICS,MQ, DB2 SQL
- Along with Mainframe technologies ,any experience in Java, Unix, REST API is advantageous.
- Good level of command over production Infra; performance monitoring using tools Like OMEGAMON
- SRE - Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment
- Good Communication skill, Positive work attitude and self-motivated can work independently as well as in a team.
- Good experience in running automation and improvements experience.
**Job Type**: Contract
Contract length: 12 months
Pay: Up to $9,000.00 per month
**Experience**:
- Mainframe: 7 years (required)
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