Policy Services Officer
2 weeks ago
**Job Profile Summary**:
- Ensure process outputs are accurate and compliant to regulatory requirements and internal policies
- Provide timely support and services to Financial Consultants and customers
- Handle appeals and cases escalated from complaints
- Develop and maintain process standard operating procedures (SOP) and user guides
- Involve in ad-hoc projects, business requirements and testing for process improvement initiatives or new product launches
**Who we are looking for**:
Competencies & Personal Traits
- Keen learner and able to work independently
- Customer-oriented, with good interpersonal and communication skills
- Meticulous, able to process requests with accuracy and meet service standards
- Problem solving skills
- Proficient in MS Office
Education
- Diploma or Degree holder
Language
- English
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