Edge Datacenter Operations Technician, Edge Dco Tech

Basic qualifications
- Proven experience in data center network and compute equipments/racks fault finding and troubleshooting techniques.
- In depth operational understanding of networking hardware: copper and optical fiber cabling, switches, routers and server hardware and associated troubleshooting.
- Experience with Networking: TCP/IP, Routing, L2/L3 technologies, Cabling (Fiber/Copper/Tranceivers/MDF/LDF)
- Excellent prioritization and time management.
- Proven experience managing contractors and vendor staff to meet operational objectives and timelines, both while on-site and also remotely
- Willing to travel across the APJC region, this role require travel across APJC. The position also has an on-call component, you should be prepared and willing to participate in a rotating on-call roster.
- Proficiency with MS Office and productivity tools
- This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

Job summary

Amazon Asia-Pacific Resources Private Limited (Singapore) is looking to hire an experienced and highly motivated Data Center Technician to provide local and remote on call support for its Edge & PoP (Point of Presence) locations within the APAC region.

About You:

- You are someone who is highly autonomous, very detail oriented and possesses strong written & verbal communication skill. You are a high performer with a "can do" attitude
- You will be expected to manage your time on site and coordinate materials and labour with external vendors to ensure that internal standards are met in the most cost-efficient way possible.
- You will have experience building relationships with internal and external customers along with innovating effective solutions to meet technical issues & problems as they arise.
- You will have previous hands on technical troubleshooting experience and a proven track record for solving complex problems. You will be expected to create and maintain project build documentation.
- Most of all you will also have a passion for technology along with a desire to be the best at your job every day
- You may be required to travel between APAC Edge sites conducting routine audits, service assessments and providing any remote support required by our internal teams.

Key job responsibilities

As an Edge DCO Edge, you will get to maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations within APAC region. The role involves some periods working remotely and independently from your team and requires the ability to drive change while maintaining excellent communications.

Your day job will include:

- Troubleshooting of Edge network and compute Infrastructure
- Triaging and repairing server & network hardware in coordination with on ground hands and eye support
- Coordinate in resolving data center facility issues
- Coordinating remote hands & eyes for any site issues
- Participating in small to mid-size site improvement projects
- Building relationships with remote facilities to ensure swift response times to events.
- Improving Safety and Security operational processes
- Think proactively while working within project teams to prevent support issues before they are realized
- Building relationships with remote facilities to ensure swift response times to events
- Produce reports to management on metrics and project status
- As part of the operations oncall duty will be required

Preferred qualifications - 3+ years working in a data center/Edge operations environment - Proficiency in 1 or more network operating systems - Cisco IOS, NX-OS, Junos - Data center inventory management, security, network connectivity - Basic understanding of Linux/Unix configuration - Experience dealing with customers during problem resolution and operating efficiently within tight deadlines. - Experience managing and driving operational improvement projects to successful completion, ideally with team members in several remote locations. - Understanding of distributed and service oriented architectures. - Proven ability to manage customer expectations and resolve conflicts that balance client and organization needs.