
Apac Cloud
2 days ago
**Main Purpose**
Lead a regional service delivery team, managing cloud and network services across multiple APAC markets including offices and retail sites, while overseeing GNOC and GIOC vendors to ensure seamless operations and support.
**Key Responsibilities**
**Cloud & Infrastructure**
- Design, deploy, and manage Azure-based infrastructure (VMs, storage, networking, identity).
- Optimise resources for performance, scalability, and cost efficiency.
- Implement governance, automation, and best practices (ARM, Bicep, Terraform).
**Network Operations**
- Oversee enterprise networks (LAN/WAN, VPN, firewalls, SD-WAN).
- Ensure availability, security, and performance across APAC sites.
- Manage core services (IP, DNS, DHCP, routing).
**Security & Compliance**
- Enforce security controls across cloud and network.
- Partner with cybersecurity teams on threat protection, access, and compliance (ISO 27001, NIST).
- Respond to incidents and manage risk.
**Service Delivery & Operations**
- Lead monitoring, troubleshooting, and root cause analysis.
- Manage incident, problem, and change management processes.
- Oversee capacity planning and cost optimisation.
**Projects & Vendors**
- Manage regional IT projects (hardware refreshes, rollouts, upgrades).
- Lead vendor management, RFPs, and negotiations in partnership with procurement and legal.
**Continuous Improvement & Innovation**
- Identify and implement improvements to reliability, automation, and user experience.
- Lead change management and adoption of new solutions.
**Leadership & Collaboration**
- Lead, mentor, and develop the regional cloud and network team.
- Act as primary point of contact for regional stakeholders.
**Requirements**:
- Bachelor’s degree in IT, Computer Science, or related field.
- 10+ years in IT infrastructure, including 3+ years in regional/global roles.
- Strong expertise in cloud and network management (Azure, Cisco, Forti, Aryaka, Windows, Linux).
- Experience supporting diverse environments (corporate, warehouse, manufacturing, retail).
- ITIL and PMP/Prince2 certifications preferred.
- Strong leadership, communication, and stakeholder management skills.
- Willingness to travel within APAC.
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