Manager, Research

11 hours ago

Singapore Singapore Management University Full time

COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

DESIGNATION : Manager, Research & Consulting (1-year contract), ISE

RESPONSIBILITIES
This position is for Institute of Service Excellence (ISE).

The role will support ISE in its mission with a focus on research and thought leadership by developing high quality Singapore and Asian based research on service excellence and consulting research projects. The role would be involved in the following:

- CSISG Research Studies
- Manage data processing and analysis of research data to ensure accuracy and depth of findings.
- Conduct statistical analysis, environmental scanning, analysis of trends to develop insights to assist in decision and policy formulation.
- Analyze services sector trends for emerging issues and dovetail trend analysis with customer satisfaction research.
- Generate timely and accurate membership reports for clients.
- Conduct cross-checking of other an alysts’ research work to ensure accuracy.
- Research & Consulting projects
- Monitor and analyze the outcomes of consulting projects as well as guiding and counseling team members.
- Client engagement for consulting research projects including understanding clients’ research needs as well as development and crafting of proposals.
- Plan and develop research methodology, questionnaires, data processing/cleaning, analysis, reporting.
- Present key insights to clients.
- Thought Leadership
- Assist researchers in the development of thought leadership articles and academic journal papers related to service.
- This includes academic literature review, desktop research, data extraction from external and institutional data sources, as well as analysis.

QUALIFICATIONS
- Degree in Business, Economics, Statistics or other related fields.
- Minimum 5 years of experience in a research or consultancy role.
- Strong data analysis skills and able to work with large datasets.
- Meticulous with strong verbal and written communication skills in English are required.
- Experience in the use of statistical software packages and database language such as SPSS, R and SQL.
- Good understanding of research methodologies and able to perform data analysis.
- Able to work with large datasets.
- Familiar with both quantitative and qualitative research methodologies.
- Experienced in the use of statistical software packages like SPSS or R.
- Team player with excellent interpersonal skills.
- Self-motivated and able to work independently to meet tight deadlines.
- A keen learner who is curious to discover news insights.
- Willing to pick up new research skills as needed.

OTHER INFORMATION
**#LI-JN1

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