Headspa Manager

**About the Role**:
**Key Responsibilities**:
**1. Operational Management**:

- Oversee all aspects of daily outlet operations, ensuring efficiency and service quality.
- Maintain cleanliness, hygiene, and compliance with health and safety regulations.
- Manage product inventory, ordering, and stock control.
- Ensure all equipment is well-maintained and in proper working condition.

**2. Team Leadership**:

- Recruit, train, supervise, and motivate staff including therapists and receptionists.
- Conduct regular performance reviews, coaching, and skills development.
- Lead by example in professionalism, grooming standards, and client engagement.

**3. Customer Service Excellence**:

- Deliver exceptional customer experience and manage feedback or complaints professionally.
- Build client relationships and promote customer retention programs.
- Ensure consistency in consultation, treatment protocols, and service standards.

**4. Sales and Business Development**:

- Achieve revenue targets through service sales, product upselling, and packages.
- Monitor KPIs and implement strategies to improve performance and profitability.
- Collaborate with marketing team for promotions, events, and social media presence.

**5. Administration & Reporting**:

- Handle scheduling, payroll, shift planning, and attendance tracking.
- Maintain accurate records of treatments, sales, and customer feedback.
- Generate regular reports for management on performance, issues, and opportunities.

**Requirements**:

- Minimum 3 years of managerial experience in a spa, salon, wellness, or hospitality setting.
- Proven leadership and team management skills.
- Strong customer service and communication abilities.
- Sales-driven with a good business sense.
- Detail-oriented, organized, and able to multitask effectively.
- Knowledge or experience in scalp care, beauty, or wellness industry is a plus.
- Proficiency in Microsoft Office and spa management systems (e.g., Zenoti, Fresha) is an advantage.