Receptionist
5 days ago
TTE Elephant Headspa is a unique wellness sanctuary where tradition meets modern relaxation. We are famous for our signature head spa treatments that provide a blissful escape. We're looking for a friendly, organized, and dynamic Receptionist to be the welcoming face of our outlet
Job Description: The Heart of Our Front DeskAs the first point of contact for our guests, you will play a crucial role in creating a magical and seamless experience from the moment they walk in. You are more than just a receptionist; you are a Brand Ambassador for TTE Elephant Headspa.
Your Key Responsibilities:
- Master of Appointments: Skillfully manage all booking channels – online platforms, WhatsApp, and walk-in customers. You'll schedule, confirm, and reschedule appointments with ease.
 - Brand Storyteller: Warmly welcome guests and confidently explain our unique brand story, the benefits of our head spa treatments, and what makes the TTE Elephant experience special.
 - Sales & Package Expert: Proactively promote and sell our service packages, memberships, and retail products, enhancing the customer's journey and contributing to outlet sales.
 - Guardian of Cleanliness: Ensure the reception and waiting areas are immaculate, tidy, and inviting at all times, reflecting our high standards of hygiene and serenity.
 - Inventory Assistant: Support with daily stock-taking of retail products and spa supplies, helping to manage inventory levels.
 
- Must be bilingual in English and Chinese (Mandarin) to effectively communicate with our diverse clientele and explain services clearly.
 - Excellent communication and interpersonal skills – you are a people-person with a bright, welcoming smile
 - Proactive, sales-minded, and not shy about recommending packages that fit a guest's needs.
 - Highly organized, able to multitask between phone calls, WhatsApp messages, and in-person guests.
 - A strong team player with a positive attitude.
 - Prior experience in a customer-facing role (receptionist, retail, F&B) is a strong advantage.
 - Basic computer skills are required.
 
- A competitive salary and attractive performance incentives.
 - Comprehensive training on our brand, treatments, and sales techniques.
 - A supportive and fun team environment in a beautiful, relaxing setting.
 - Employee discounts on our famous head spa services and products.
 - Opportunities for growth and development within the company.
 
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