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Shipping Coordinator

2 weeks ago

Singapore AGS FOUR WINDS INTERNATIONAL RELOCATIONS PTE. LTD. Full time

Coordination of all inbound/outbound shipment
- Provide customer support by giving them advice on their shipment, various country customary rules and regulations; provide after-sale support and following up with client till the whole transaction is done.
- Book the consignment (freight / transporters / forwarders) in accordance with costs and price strategy of the company
- Organize the booking and operations in accordance with the client’s service sold
- Send all necessary information and documentation to clients / agents / shipping line / forwarders etc on time
- Liaise and maintain good relations with agents and shipping companies.
- For Sea Import / Air freight files, once operation complete (delivery document for Sea and Air import, Airway bill for Air export), must be transmitted i **mmediately **to the Branch Manager in order to prepare invoicing instructions to the Accountant Manager.
- To prepare the pre-alert ticking the service instructions
- To transfer the Pre-Alert project to the Customer Service Manager for checking instructions stated before being approved by the Branch Manager.
- To send the approved Pre-Alert to the agent / Branch at destination
- To inform immediately the Branch Manager about any changes in regulation procedures for export or import and to estimate what impact it will have on the organisation and costs without any delay.
- Follow up the container’s status on a daily base.
- Provide feedback on moves to ensure smooth operations.
- Deal with any problems quickly and effectively.
- Collect the agent’s general tracker.
- Collect and forward required clearing and shipping documentation timely.
- Complete the job files timely.