Internship: Global Commercial Banking, Emerging Business, Commercial Banking Cash

**Internship: Global Commercial Banking, Emerging Business, Commercial Banking Cash [May - Aug 2025]** **-** **(**2500005Y**)**

**Who we are**

Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, our purpose remains: to enable people and communities to realise their aspirations.

And so whether you want to innovate needs-based financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

**What we offer**

Competitive internship allowance. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.

**Qualifications**

**Why Join**

Play a key role in driving business growth and customer satisfaction in the commercial banking sector. As a Commercial Banking Cash intern, you'll be responsible for supporting the development and implementation of sales processes, customer experience initiatives, and performance scorecard reporting. You'll have the opportunity to develop your skills in areas such as sales process improvement, customer experience, and data analysis.

**How you succeed**

To excel in this role, you'll need to be a strong analytical thinker, with the ability to work independently and as part of a team. You'll need to be a creative problem-solver, with a passion for improving processes and enhancing customer experience. Your ability to communicate effectively with sales leaders, customers, and other stakeholders will be crucial in driving results.

**What you do**

Your responsibilities will include:

- Project Involvement:

- Review CBC existing sales processes and champion sales process improvements
- Conduct study on customer experience at point of onboarding through surveys and propose new ways to enhance customer experience
- Competitor Research:

- Conduct study on the current offerings in the market and work with leaders to identify gaps and areas of opportunities
- Performance Scorecard Reporting:

- Generate monthly reporting of performance scorecard, working with sales leaders on productivity analysis
- Shadowing BBMs and AMs during appointments to gain understanding on customer engagement and onboarding due diligence

**Who you work with**

Global Commercial Banking serves the entire spectrum of customer segments, from large corporations to government entities and SMEs. We offer simple, convenient, innovative solutions that take care of everything from cash management to trade finance. Our team is passionate about finding and growing opportunity for customers, our people, and our business.

**Who you are**
- A degree in a relevant field
- Good analytical and presentation skills
- Good MS Office knowledge
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Creative problem-solver with a passion for improving processes and enhancing customer experience

**Learning Objectives**

This role will provide you with:

- Project Involvement: review CBC existing sales processes and champion sales process improvements
- Customer Experience study: conduct study on customer experience at point of onboarding through surveys and propose new ways to enhance customer experience
- Competitor Research: conduct study on the current offerings in the market and work with leaders to identify gaps and areas of opportunities
- Performance Scorecard Reporting: generate monthly reporting of performance scorecard, working with sales leaders on productivity analysis
- Shadowing BBMs and AMs during appointments to gain understanding on customer engagement and onboarding due diligence

**Primary Location**: Singapore

**Job**: Internship

**Organization**: Group Human Resources Divisional Office

**Schedule**: Temporary

**Job Posting**: 05-Feb-2025, 3:00:49 AM