Operations & Management Information - Senior

Provide the IA organization with strategic direction, oversight and coordination of operational activities in all locations where IA is permanently based. This role is a key member of the Regional IA Operations team, working closely with IA Operations team leads, key partners in Citigroup, and the IA product/functional/regional Chief Auditors, to ensure the smooth running of IA’s operations, including: logistics; technology; setting and monitoring adherence to operational policy; coordinating and overseeing aspects of data provision to IA Governance forums; coordinating audit events relating to the audit plan management; onboarding and offboarding new IA staff; recruitment tracking; and designing and implementing IA transformation activities.

This highly visible, hands-on role requires the establishment of strong working relationships across IA’s Chief Operating Office, senior IA leaders and key partners across Citigroup to enable smooth coordination and execution of IA’s operational activities and ensure that IA achieves its strategic goals. This includes the oversight, production, quality assurance and delivery of IA-wide governance reporting. The role holder is expected to be a strong advocate for data quality and will assist the Regional Operations lead in driving Citi-wide change initiatives as they relate to Internal Audit, with a focus on continuous improvement through the consideration/adoption of innovative solutions to drive process efficiency, as well as supporting IA- and function-wide projects, and external examinations of IA.

Key Responsibilities
- Proactively lead APAC/ Global IA initiatives, as applicable.
- Act as first point of contact for Chief Auditors, Heads of Audit, Chief Audit Executives and the wider IA function for queries related to Governance Reporting and Operational MI, as well as in support of external/regulatory exams.
- Collaborates with global and regional peers to strategically enhance the delivery of audit operations through the design and implement of controls and processes
- Act as bottleneck breaker and provide continuous improvement of existing operational process.
- Identifies opportunities for and the development of automated solutions to reduce manual involvement in routine processes. Leads their design and build (e.g. migration of End User Computing to Cognos).
- Provision of reports and data analytics for both internal (e.g., Citi/Product/Function Chief Auditors) and external stakeholders (e.g., examiners, regulators). Examples include Committee meetings; IA presentations; regulatory exams; external function reviews, etc.
- Act as data quality steward working collaboratively to support data governance efforts.
- Establish strong working relationships with stakeholders and management to enable smooth co-ordination of MI activities, as well as building strong knowledge to drive insightful reporting of the control environment.

Note: This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**Qualifications and Competencies**
- At least 5-7 years (AVP)/ 10 years (VP) prior experience in the financial services industry.
- Bachelor’s degree in Computer Science/ Engineering or equivalent.
- Required to have experience with real time transactional systems and data cleansing/ validation within imperfect and disparate data environments.
- Strong understanding of - and experience providing - timely, high-quality, insightful data analytics and reporting under tight deadlines and among multiple competing deliverables, with flexibility to prioritize workload accordingly.
- Excellent quantitative and qualitative analytical skills with a proven ability to operate in a manually intensive data environment, extracting large volumes of data from disparate sources, cleansing and validating it, and transforming it into high quality, insightful and succinct ‘Board-level’ and senior management reporting that includes focused analysis, trending, and strong summarization of results.
- Intellectually curious, consistently evaluating “what is the data telling me?” and “why does it matter?".
- High level of proficiency with the MS Office Suite is essential, including Excel functions. VBA knowledge is preferred.
- Advance level of proficiency in SQL to facilitate data extraction and analysis efforts.
- Advance experience in mainstream BI tools in particular Cognos, Microstrategy, and Tableau.
- SharePoint knowledge (development/creation of lists, document libraries, etc.)
- Proficiency in Python preferred.
- Strong coordination and project management skills, to support relevant end-to-end reporting processes and production of Board-level and senior management reporting.
- Strong executive presence to navigate difficult situations through relationship building and by influencing others; confident and comfortable working with and managing expectations of stakeholders and senior management.
- Exce