Diagnostic Technician

**General information**:
**Name**

Diagnostic Technician (Multi-Franchise)

**Ref #**

846

**Date**

Wednesday, August 21, 2024

**Department**

KIA Cust Svc Ctr - LK

**Description & Requirements**:

- Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

**The Opportunity**
- As a proficient and experienced Technician/Technical Advisor, you will be handling the distribution and control on the issue of job cards to the workshop to optimize the existing resources while ensuring process compliance, high quality work and effectiveness
- Monitor the progress of repair and service jobs effectively using the kanban framework and following up directly with the frontline and workshop team
- You are required to work closely with customer service team in timely update of the job status to facilitate their communication with customers
- Ensure that repair order estimates for additional repairs are forwarded in a timely manner to Service Advisors to gain approval for the repairs
- Suggest and simplify optimal task sequencing or recommended diagnostic checks to Technician during job assignment involving complex Technical issues
- Cooperate with technical team in monitoring the workflow and make adjustments as necessary to improve efficiency
- Coordinate with QC Testers to perform final checks on vehicles before releasing to customers
- Coordinate with appointed test driver with Service Advisor and customer
- Your job requires timely update in the Kerridge system on the status of the issued and completed jobs
- To ensure the accurate completion of all relevant documentation for each repair and the preparation of the required documents
- Convert warranty labour line as and when necessary
- Handle workshop team overtime and attendance records
- You will also undertake additional related responsibilities as required such as administrative support in purchase order issuance and matching

**Job Requirements**
- Requirements:

- A minimum qualification of Nitec / Higher Nitec in Automotive Technology or related
- Preferably possess relevant experience in Automotive repairs and workflow in a service workshop environment.
- Meticulous in numbers, with good interpersonal and communication skills
- A phenomenal teammate with excellent organisational ability, detail oriented and self-motivated to work under pressure
- If you can handle large team of operatives and ideally equipped with Kerridge system experience, that would be advantageous

**About the Company**

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

- HR Asia’s Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
- Happiest Workplace Award 2024
- Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
- Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
- Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
- Merit for Singapore Health Award as awarded by Health Promotion Board
- Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
- Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
- Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.