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IT System Support Engineer

3 weeks ago

Singapore Peoplebank Full time

**Senior IT System Support Engineer**
- Permanent job opportunity

**Our Client**
- Leading Global Technology company

**Responsibilities**:

- Must have Office network installation and support which includes Wan/Lan/Firewall/Access point /Video conference
- Good knowledge - on Desktop/Laptop HW support as on-site, and Laptop/Desktop/System build and allocation
- Asset management, Vendor coordination
- Gather the required information as necessary to best handle customer issues and technical inquiries
- Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
- Partner with Technical Support team members on various strategic projects when needed
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
- Run monitoring reports for usage, performance, and/or availability as required
- Document solutions for knowledge based.

**Job Requirements**:

- Diploma or bachelor's degree in Engineering (or related technical discipline)
- Troubleshooting of Hardware and OS related issue
- Basic Knowledge of O365 and Identity and access management
- Very good Knowledge and hands on experience of Network, VPN, LAN and WAN
- Some knowledge of different storage technology
- good troubleshooting skills and Passion to be a part of a hard-working and winning team
- Ability to multitask in a fast-paced environment
- Excellent Customer Service Orientation

**EA Licence**: 08C5248