Customer Service Associate

**Job Overview**:
We are seeking a highly motivated Customer Service Associate to join our team. This fully remote role is perfect for someone who thrives in a high-paced environment, possesses exceptional sales skills, and is driven to achieve outstanding results. You will be responsible for converting leads into yacht charter sales, managing client relationships, and ensuring a seamless and enjoyable yachting experience for our clients.

**Job Key Responsibilities**:
1) **Lead Conversion**: Efficiently and effectively convert yacht charter sales leads provided by the company into closed deals.

3) **Sales Process Management**: Manage the entire sales process from initial contact to closing the sale, ensuring a high conversion rate and exceptional client satisfaction.

4) **Relationship Building**: Develop and maintain strong relationships with clients, ensuring repeat business and referrals.

5) **Negotiation**: Skillfully negotiate terms and conditions to achieve mutually beneficial agreements.

6) **Documentation**: Ensure all necessary sales documentation is completed accurately and in a timely manner.

7) **Market Knowledge**: Stay informed about industry trends, competitor offerings, and market conditions to provide clients with the best possible advice and service.

8) **Yacht Listings**:Regularly update yacht charter rates, information, and images on our website and database. Edit existing yacht images and add new yacht listings to ensure our site remains current.

9) Any other ad-hoc tasks relevant to your areas of expertise and strengths.

1) **Experience**:Demonstrated success in sales, tele-sales, or remote high-ticket closing, preferably within luxury goods, real estate, or high-end services. Experience in yacht sales is a plus, though not mandatory.

2) **Skills**: Excellent communication, negotiation, and closing skills. Ability to work independently and manage time effectively in a remote work environment.

4) **Availability**: Ability to promptly respond to client inquiries in 10 mins, including outside regular business hours, to meet the needs of our global clientele. Be contactable during your working hours and attend our daily meetings with your camera on to communicate effectively with our team and/or clients.

**5) Working Hours: 5 days’ work week. **First week: Tuesday - Saturday. Second week: Sunday - Thursday. Third week: Tuesday - Saturday. Fourth Week: Sunday - Thursday.

6) **Passion**: A genuine passion for yachting and luxury experiences, with a strong desire to deliver exceptional service.

**Compensation**:
1) **Competitive Salaries**: Above-average market salaries for remote work in your country.

2) **Performance Bonuses**: Earn high-performance monthly bonuses based on your sales achievements.

3) **Remote Work Flexibility**: Enjoy a 100% remote work setup—work from the beach, in your pajamas, or anywhere you choose, as long as you deliver results. Abuse it, and you're out.

4) **Additional Employee Benefits (Upon Achieving Sales Targets)**:
1. **Complimentary Round-Trip Tickets via Singapore Airlines**: Employees will receive complimentary return flight tickets to Singapore.

2. **Complimentary Exclusive Private Yacht Charter**: Employees will have access to a private yacht in Singapore for personal use, with the option to invite family and friends.

3. Employees will be provided with paid flights and accommodation to attend Yacht Luxe superyacht events.

**If you are shortlisted for this role, the next steps are**:
1) Complete a trial assignment.

2) Schedule a virtual interview via Zoom.

3) Ensure you have a stable internet connection, along with a functioning microphone and camera on your laptop.

4) Be prepared to show your face and conduct the interview in a quiet, conducive environment.

5) Answer a few questions about yourself.

6) Discuss your expected salary and be prepared to negotiate.

**BY APPLYING, YOU AGREE COMMITTING YOURSELF TO THE FOLLOWING**:

- This is a remote role and we prioritise and timely completion of tasks.
- We encourage showcasing your capabilities and value before salary negotiations.
- This is a full-time contractor role employee insurance.
- You must adhere to our complex SOPs and workflow. Guidance will be given to those that are willing to learn.
- You are expected to be willing to learn and take on responsibilities that is within your area of expertise. (i.e. Any other ad-hoc tasks)
- You are expected to contribute actively to our mission, vision, and company culture. This includes hosting of trainings for the team.
- You are expected to document data and submit work done on a daily, weekly and monthly basis.
- During working hours, you are expected to be responsive to our clients within 10 mins.
- Be contactable during your working hours and attend our daily meeting with your camera turned on to communicate with our team.

Pay: $450.00 - $2,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- On cal