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Community Manager

2 weeks ago

Singapore KOOCESTER GROUP PTE. LTD. Full time

**Job Title**:Community Manager**:
**Department**:Marketing / Brand & Community
**Reports to**:CEO / Head of Brand

**Role Overview**:
We are looking for a dynamic and people-driven **Community Manager**to lead the growth and engagement of our audience-driven community, **Koomunity**. You will be responsible for developing strategies to foster strong relationships with followers, collaborators, and fans, while executing meaningful in-person and digital events. You'll work closely with **Operations**, **Marketing**, and **Sales**to ensure that the Koomunity reflects our brand values, drives loyalty, and creates business opportunities.

**Key Responsibilities**:
**Community Building & Engagement**:

- Develop and execute strategies to grow and engage the _Koomunity _both online and offline.
- Build and maintain relationships with followers, creators, fans, and brand advocates.
- Manage and moderate community platforms (WhatsApp groups, Telegram, Discord, Facebook Groups, etc.).Monitor conversations, respond to queries, and initiate engaging discussions.

**Event Planning & Execution**:

- Conceptualize, plan, and execute community-focused events such as:
Networking sessions
Masterclasses or workshops
Community meetups or overseas retreats
Soft launches and VIP previews
- Coordinate event logistics with internal teams and external vendors.Manage event RSVPs, follow-ups, and post-event feedback.

**Cross-Functional Collaboration**:

- Liaise with **Operations**to ensure smooth execution of event logistics and internal processes.
- Collaborate with **Marketing**on content creation, promotion plans, and brand alignment.
- Partner with **Sales**to design community experiences that support lead generation and client retention.

**Reporting & Optimisation**:

- Track engagement, attendance, and growth metrics.
- Prepare monthly reports with insights and recommendations.
- Use community feedback to improve events, content, and experiences.

**Recommended Requirements**:

- 2+ years in community management, event planning, or related roles.
- Strong interpersonal and communication skills—you're a natural connector.
- Highly organised with the ability to multitask and manage timelines.
- Experience with event platforms, community tools, or CRM is a plus.
- Passionate about people, storytelling, and brand building.

**What Success Looks Like**:

- A vibrant, engaged Koomunity that grows month-on-month.
- Smooth, memorable events that deepen brand loyalty and create buzz.
- Strong alignment between community activities and company goals.
- Seamless collaboration across Ops, Marketing, and Sales.