Group Product Leader

JOB TITLE: Group Product Leader - Demand Capture (Integrated CRM) - Gro24/7
- LOCATION: Singapore
- INTRODUCTION
- Do you want to work for a disruptive organization and be part of a digital transformation era and a successful team driving business forward? Are you resilient, driven and have the ability to thrive in a challenging fast paced environment? Can you work in periods of ambiguity and change, work with systems and see opportunities for improvement? Can you demonstrate outstanding interpersonal skills coupled with the ability to clearly articulate strategic messages in a compelling and exciting way? These qualities will be the foundation to your success at Gro24/7.
- A BIT ABOUT US
- At Gro24/7, we are energised by our mission to help small businesses compete and grow. We help small retailers stand out in a crowded marketplace by providing the products, the services, and the tools to buy smarter, sell more, and manage better. We combine the best of distributive trade expertise with digital skills to unlock tangible growth, by asking the right questions and working together with our retailers to build their businesses.
- Our vision is to provide exceptional service to 14 million traditional trade stores in D&E markets, enabling them to grow their business and compete against organized trade and e-commerce, whilst sharing the wealth we create with the extended ecosystem, including our customers. We are lightening the workloads they face every day with our winning e-marketplace platform technology.

At Gro24/7, we aim to make business easier for small stores, removing friction from the processes by focusing on four key aspects:
1. Best and competitive price and assortment
- 2. Brilliant service and delivery
- 3. Reliable support and human touch
- 4. Shared prosperity

Together, we are enabling a more connected retail community for everyone to flourish.
- ROLE SUMMARY
- This role will be aligned to the Global Chief Product Officer at Gro24/7. This is a strategic role for the success of the platform as it will drive an important aspect for the success of the e-b2b platform: enabling omni-channel order capture from the small, underserved stores across physical and digital channels. The person in this role will be responsible for developing the product roadmap for connecting with the stores to capture their demand. The ambition of the platform is to drive 80%+ self-orders by the stores with a concerted effort to reduce the dependence on sales representatives capturing the store orders on their smartphones. This will be done through a variety of demand capturing options like retailer ordering through the Gro24/7 app, ordering through digital platforms like whatsapp, tele-calling setup, etc.

The role holder should have a proven ability to think big, chart the path and drive brilliant execution across diverse, virtual teams. S/he will be customer focused and external oriented to bring outside-in thinking across industries to create a pioneering, unique and differentiated approach to capturing demand from stores. This role holder will have a strong data & technology mindset with a proven ability to build scale-able processes coupled with the ability to inspire the entire Gro24/7 organization to deliver the best-in-class experience for small retailers and create value for the platform through more efficient utilization of the field sales agents. In all of this, the role holder will challenge & push leadership thinking while being agile and responsive to business and Partner needs. This is a pivotal leadership role in a fast growing and evolving team.
- KEY RESPONSIBILITIES:

- Define the company’s approach to Demand Capture, training of field sales agents to use them as change agents to drive behaviour change of stores to unassisted self-ordering while fine-tuning it basis on-ground learnings across markets.
- Responsible for driving excellence in implementation of the demand capture products and processes by instilling governance mechanisms, metrics, and external benchmarking to ensure we consistently raise the bar.
- Define the Gro 24/7 approach to the product roadmap to deliver the demand capture and training of field sales agents and fine-tuning it basis on-ground learnings across markets. Managing the planning, development, roll-out and adoption of the products across markets will be the responsibility of this person.
- Proactively build and develop synergistic relationships with Global Gro 24/7 cross-functional leaders, Market Leaders, Field Sales leaders, Supply chain and operations leaders in markets by providing consultation and collaboration to enhance the relevant products’ experience.
- Develop strong external partnerships and managing relationships with the global field management organizations like Smollans to develop capabilities of driving retailers’ digital adoption. Independently anchor discussions in top-to-top forums, build bridges with the operating leaders and sharp ability to be tun