External Provider Oversight, Associate

1 week ago

Singapore BlackRock, Inc. Full time

External Provider Oversight, Associate

**About this role**

**Job Purpose / Background**

BlackRock is recruiting for an Associate in our Singapore office in Transfer Agency Oversight team (TAS), within GAAPS. The team is responsible for the management and oversight of outsourced operations carried out by the appointed Transfer Agencies for BlackRock onshore funds in APAC as well as acting as a contact for our Lux, Dublin funds.

The role involves working closely with a cross section of internal partners and appointed transfer agents to ensure initiatives and enhancements are implemented in an efficient, compliant and risk-controlled manner.

This role provides opportunities for growth both technically and individually, within the broader Global Accounting and Product Services (GAAPS) group and BlackRock.

**Responsibilities include**:

- Part of a team providing oversight and solution services in the Transfer Agency domain in the mentioned locations and act as a 'go to' source of expertise on functional and process requirements.
- Handle the development of the providers' services to meet global product development requirements, to ensure that BlackRock has a coherent, effective transfer agency model across all products and providers.
- Take the lead with our third-party service providers and BlackRock business areas. Handle transfer agency and related operating model aspects, scoping work required, Represent the function at project meetings.
- Ensure new products are aligned with all relevant BlackRock policies and with relevant regulatory requirements.
- Maintain positive relationships with Transfer Agency Services teams globally to resolve issues and manage delivery to APAC clients, including identifying, raising and managing delivery of changes required to the service to meet APAC client needs.
- Collaborate with the team and service providers to implement changes required in order to meet BlackRock global standard oversight and monitoring program including implementation of key controls, development of control and exception reporting and implementation of appropriate metrics and management information reporting to BlackRock executive management.
- Use transfer agency and operating model expertise to shape product features, identifying and providing solution to operational complexities and risks arising from product design, escalating issues to senior management as appropriate.
- Look for any opportunities to improve business processes required for oversight and operating model arising from new product features.
- Engage and maintain relationships with key partners across the firm to effectively navigate the global organization

**Skills / Experience**:

- You should have in-depth knowledge and understanding of transfer agency with at least 5-7 years of proven experience in the onshore APAC mutual fund industry with a transfer agency focus and exposure, including Luxembourg, Dublin mutual funds (not a must).
- Demonstrate an in-depth technical understanding across the spectrum of the business operating model, key product ranges and investment types together with an appreciation of the end-to-end business processes in a fund management company.
- Demonstrate a risk focus and possess knowledge of the risk inherent in the business and appropriate control framework required taking account of the relevant regulatory environment.
- Excellent attention to detail and a strong work ethic.
- Set the highest standards of delivery for self, fellow team members and providers and demonstrate ability to create an environment which will ensure that those standards are consistently met.
- Prepared to take initiative, work flexibly to help the team achieve its goals, and respond positively to change.
- Ability to identify and raise issues, work proactively with other business units and our providers to resolve them appropriately.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Our benefits**

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

**Our hybrid work model**

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with

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