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Executive, User Experience

2 weeks ago

NorthEast Singapore SATS Full time

**About us**
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

**Key Responsibilities**
- System and Vendor management- Main liaison for issues faced by the Business Unit (BU) while using the system
- Correctly identify the source of the issue and efficiently lead the team to the correct direction to resolve issues reported
- Internal stakeholder management
- Focus on user experience management where you will constantly engage users to provide consultation services and constantly improve the unit’s setup by suggesting changes to the system or process changes
- Manage change requests (CR) raised by BU and liaise with vendor on changes
- Review and refine SOPs on business/operation processes, mapping and translation to system configuration jointly with the BU to identify gaps for improvement
- Refresher trainings/workshops and business simulations may be required to be conducted
- Project management and Data analysis
- Be able to project manage trials for new innovative solution to improve existing systems.
- Possess data analytic skillset for data extraction, management and analysis

**Key Requirements**
- Possess a Degree in any discipline.
- Able to work in a fast pace environment.
- Strong change management mindset will be needed.
- Possess analytical and engineering problem solving mindset
- Resourceful, think out of the box, takes initiatives and self-motivated.
- Independent, driven and resourceful team player with ability to multi-task.
- Prior experience in dealing with different stakeholders (internal or external) and vendor would be a plus.
- Knowledge and experience on PowerBI are preferred. Experience with Qilkview or Tableu will be considered too.
- Strong in Microsoft suite of products (ie. Words, PPT, Excel, Teams etc).
- SQL and other coding language knowledge would be a plus point.
- Must be adaptable and flexible to acclimatise to the different BU’s culture.
- May be required to travel to different BU within SATS Singapore as well as overseas JVs/Subsidaries.
- Willing to perform any other adhoc task required for the department.

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Job Reference: SATS01394