Change Manager

9 hours ago

Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Responsible for managing day to day support of projects meeting customer’s requirements, meeting the Change Management deliverables which include control the lifecycle of all Changes, to enable beneficial Changes to be made, with minimum disruption to IT services, to validate customer requirements against the services and contract
- Assist the Service Delivery Manager / ITSM Manager to train and guide junior team members
- Validate customer requirements against the services and contract
- Filter, accept and classify all RFCs
- Issue agenda for CAB meeting
- Table all RFCs for a CAB meeting, issue an agenda and circulates all RFCs to CAB members in advance of meetings to allow prior consideration
- Ensure that RFCs are adequately planned and assessed
- Evaluate and review Change activities before the change
- Ensure appropriate technical approvals are obtained
- Log and update Change records in the Change Management system
- Close change records
- Review the efficiency and effectiveness of the Change Management process
- Perform reporting on key metrics
- Follow-up on Post Implementation Reviews
- Responsible for notifications and broadcast advisories issued to relevant internal and external stakeholders during change lifecycle
- Support the authorization of changes with higher impact and risk
- Assist in the assessment and prioritisation of changes
- To assess and review all complex changes
- Delegate tasks effectively by providing clear and specific instructions and goals
- Plan, track and monitor the tasks assigned to the team members / Change Co-ordinators
- Monitor and improve team performance, providing coaching and performance management

**Requirements**:

- Degree / Diploma holder with 2-4 years’ experience in large and complex enterprises.
- Strong leadership and interpersonal skills. Able to work with different groups of internal and external stakeholders

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