Product Manager

4 days ago

Singapore Bank of China Limited, Singapore Branch Full time

**Responsibilities**:

- Understand the needs of corporate clients on payments and e-channel products, and translate these requirements to develop corporate products and services.
- Drive adoption and utilization of products such as FAST, GIRO, MEPS, PayNow, remittances, payroll, online banking and facilitate the migration of customers from manual to digital channels.
- Work with Cash Management Sales and Relationship Managers on sales pitches, Request For Proposals (RFP), through providing timely advisory, solutioning and implementation.
- Liaise with China Head Office on to manage the end-to-end development and roll out of new or enhanced payments and e-channel product capabilities.
- Participate UAT for products related to payments and e-channels.
- Maintain and update product roadmap, with inputs from delivery, project teams, and IT.
- Work with various internal functional teams such as Business Units, IT, Legal & Compliance and Operation to effectively plan and execute product development and implementation.
- Attend to day-to-day product related matters such as reporting, legal documentation, client service support, product review, risk assessments, operational issues and audit, etc.
- Establish and execute key internal policies and operating procedures for payments and e-channel products.
- Identify and streamline implementation processes to improve operational efficiency and customer experience.
- Identify opportunities for new innovative solutions through clear understanding of competitive landscape, emerging technological trends and needs of customers.

**Job Requirements**:

- A recognized University Degree or professional qualifications.
- At least 5 years’ experience in Payments, Receivables or Channels management in financial institutions.
- Possess strong analytical skills and project management skills
- Effectively bilingual in English and Chinese so as to communicate effectively with our China counterpart and Chinese-speaking customers.
- Excellent interpersonal, communication and presentation skills to manage various stakeholders.
- Knowledge in APIs, payment integrations, product management and experience in transaction banking will be a plus.
- Positive Attitude, resourceful, independent individual with the ability to multi-task.
- Strong sense of responsibility/ ownership and effective in execution.

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