Cloud Solution Architect

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Are you someone who believes in making software development accessible to all? Would you love to help us accelerate customer’s digital transformation? Are you excited to become part of the next generation of technical leaders at Microsoft? We are looking for a highly motivated and experienced Cloud Solution Architect (CSA) to help our customers accelerate time to value and drive rapid digital experiences. In this customer facing role, you will own the technical strategy, customer engagements including architectural design sessions, specific implementation projects and/or pilots and help them realize value with the

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Ensure all solutions exhibit “Well-Architected” framework, such as high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment
- Run Architectural Design Session to build plan for implementing solution -governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
- Develop deep relationships with key customer IT decision makers, Developer teams who drive long-term cloud adoption within their company to enable them to be cloud advocates.
- Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove blockers
- Trouble shoot technical issues to prove value of implementation of Azure technologies
- Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners. Collaborate with others in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform
- Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. Be an Azure Platform evangelist with customers, partners and external communities
- Build and grow developer communities by driving activities including OpenHacks, Workshops.

**Customer Centricity**
- Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging category expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
- Customer Insights: Provide feedback & insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement.

**Business Impact**
- Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's value proposition and get value from their investment in the Microsoft technology.

**Technical Leadership**
- Learn It All: Demonstrate Self Learner mindest through continuous alignment of individual skilling to team/area demands and Customer Success goals.
- Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, priotitize IP re-sure and learn from others to help accelerate your customers transformation journey.

**Qualifications**:
**Required Qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
- OR equivalent experience.

**Soft Skills Required**:

- ** Relationship Building**. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects.
- ** Problem Solving**. Ability to solve customer problems through cloud technologies
- ** Collaboration and Communication**. Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and wr